Sunderland · Compare
Herrington Medical Centre vs Westbourne Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Herrington Medical Centre and Westbourne Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Herrington Medical CentreDH4 4LE | Westbourne Medical GroupDH4 4RW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.8likely range 76.5 to 88.0109 survey answers | 83.4likely range 78.0 to 87.2106 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 88.0%likely range 77.8% to 93.9%, 109 answers | 84.9%likely range 77.4% to 90.2%, 106 answers |
| Access (mean of the two below) | 73.7%likely range 69.8% to 77.2% | 79.6%likely range 75.7% to 82.6% |
| Appointments within two weeks of booking | 78.9%likely range 72.9% to 83.8%, 3,275 appointments | 93.3%likely range 87.9% to 96.4%, 2,129 appointmentsClearly higher |
| Calls answered by the practice | 68.4%likely range 63.2% to 73.3%, 6,749 calls | 65.7%likely range 60.1% to 70.9%, 6,087 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 87.7%likely range 77.4% to 93.7%, 107 answers | 81.4%likely range 73.5% to 87.3%, 105 answers |
| Reception and admin team | 97.7%likely range 90.4% to 99.5%, 106 answers | 93.0%likely range 87.0% to 96.4%, 105 answers |
| Having a preferred professional | 36.4%likely range 25.7% to 48.7%, 109 answers | 31.1%likely range 23.5% to 39.9%, 105 answers |
| Seeing your preferred professional | 67.8%likely range 47.2% to 83.3%, 40 answers | 42.0%likely range 27.2% to 58.4%, 32 answers |
| Knowing the next step | 89.4%likely range 79.5% to 94.9%, 108 answers | 87.7%likely range 80.7% to 92.5%, 105 answers |
| Contacting the practice | 85.9%likely range 75.3% to 92.4%, 109 answers | 88.2%likely range 81.3% to 92.8%, 106 answers |
| Wait for an appointment | 81.4%likely range 69.4% to 89.4%, 98 answers | 86.5%likely range 79.0% to 91.6%, 98 answers |
| Being listened to | 90.8%likely range 81.2% to 95.8%, 108 answers | 87.8%likely range 80.8% to 92.5%, 105 answers |
| Care and concern | 88.9%likely range 78.7% to 94.5%, 107 answers | 87.7%likely range 80.6% to 92.5%, 104 answers |
| Confidence and trust | 90.4%likely range 80.6% to 95.5%, 108 answers | 91.3%likely range 84.9% to 95.1%, 106 answers |
| Involvement in decisions | 87.3%likely range 76.8% to 93.5%, 105 answers | 95.6%likely range 90.1% to 98.1%, 102 answers |
| Needs met | 96.0%likely range 87.9% to 98.8%, 107 answers | 87.6%likely range 80.6% to 92.3%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.2%likely range 90.6% to 98.5%, 105 patients | 95.5%likely range 87.6% to 98.5%, 67 patients |
| Children at 18 months | 96.2%likely range 90.6% to 98.5%, 105 patients | 96.6%likely range 88.5% to 99.1%, 59 patients |
| Children at 5 years | 95.7%likely range 90.4% to 98.2%, 117 patients | 98.0%likely range 89.5% to 99.6%, 50 patients |
| Women aged 25 to 49 | 79.2%likely range 77.2% to 81.1%, 1,686 patients | 80.0%likely range 77.5% to 82.3%, 1,091 patients |
| Women aged 50 to 64 | 81.1%likely range 78.5% to 83.5%, 928 patients | 79.4%likely range 75.9% to 82.5%, 577 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,969August 2026 | 6,608August 2026 |
| Primary care network | Coalfields PCN | Coalfields PCN |
| Phone | 0191 5842632 | 0191 3852512 |
| Friends and Family Test (its own feedback) | 96.6% good or very good445 answers, June 2026 | 97.6% good or very good290 answers, June 2026 |
| Appointments (one month) | 3,979 in August 2026Same day 34.4%; face to face 74.4% | 3,521 in August 2026Same day 51.1%; face to face 61.4% |
| Antibiotic items per STAR-PU (one year) | 0.88England 0.74, April 2025 to March 2026 | 1.26England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.3 qualified permanent7.0 including trainees and locums2,334 patients per permanent GP | 3.7 qualified permanent4.8 including trainees and locums1,770 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.