Cheshire West and Chester · Compare
Helsby Health Centre vs Princeway Surgeries
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Helsby Health Centre and Princeway Surgeries cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Add a third practiceAll practices in Cheshire West and Chester
Side by side
| Measure | Helsby Health CentreWA6 0BW | Princeway SurgeriesWA6 6RX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.6likely range 81.0 to 90.2140 survey answers | 85.1likely range 74.4 to 90.0134 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 87.6%likely range 79.8% to 92.6%, 140 answers | 89.0%likely range 73.8% to 95.9%, 134 answers |
| Access (mean of the two below) | 84.0%likely range 79.9% to 87.3%Clearly higher | 75.9%likely range 72.5% to 78.9% |
| Appointments within two weeks of booking | 86.8%likely range 80.8% to 91.2%, 2,505 appointments | 78.2%likely range 73.3% to 82.4%, 4,814 appointments |
| Calls answered by the practice | 81.1%likely range 75.4% to 85.8%, 4,572 calls | 73.5%likely range 68.9% to 77.7%, 7,994 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 74.7%likely range 65.3% to 82.3%, 132 answers | 71.5%likely range 53.8% to 84.4%, 128 answers |
| Reception and admin team | 82.9%likely range 74.3% to 89.0%, 134 answers | 87.2%likely range 71.4% to 94.9%, 133 answers |
| Having a preferred professional | 30.2%likely range 22.2% to 39.7%, 139 answers | 29.6%likely range 16.6% to 47.0%, 133 answers |
| Seeing your preferred professional | 23.8%likely range 11.7% to 42.2%, 39 answers | 35.5%likely range 13.6% to 65.9%, 41 answers |
| Knowing the next step | 95.5%likely range 89.6% to 98.1%, 138 answers | 90.8%likely range 75.8% to 96.9%, 132 answers |
| Contacting the practice | 84.6%likely range 76.5% to 90.3%, 140 answers | 75.6%likely range 58.5% to 87.2%, 134 answers |
| Wait for an appointment | 85.9%likely range 77.5% to 91.5%, 127 answers | 75.6%likely range 57.9% to 87.5%, 126 answers |
| Being listened to | 92.5%likely range 85.7% to 96.2%, 136 answers | 93.7%likely range 79.5% to 98.3%, 131 answers |
| Care and concern | 92.2%likely range 85.3% to 96.0%, 137 answers | 90.2%likely range 75.1% to 96.6%, 132 answers |
| Confidence and trust | 94.5%likely range 88.2% to 97.5%, 136 answers | 99.3%likely range 87.9% to 100.0%, 131 answers |
| Involvement in decisions | 96.3%likely range 90.4% to 98.6%, 130 answers | 98.6%likely range 86.0% to 99.9%, 123 answers |
| Needs met | 94.2%likely range 87.9% to 97.4%, 138 answers | 96.2%likely range 83.0% to 99.2%, 131 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 79.7%likely range 69.2% to 87.3%, 74 patients | 88.3%likely range 80.7% to 93.2%, 103 patients |
| Children at 18 months | 77.8%likely range 68.2% to 85.1%, 90 patients | 92.2%likely range 85.9% to 95.9%, 116 patients |
| Children at 5 years | 81.9%likely range 72.9% to 88.4%, 94 patients | 95.1%likely range 89.7% to 97.7%, 122 patients |
| Women aged 25 to 49 | 72.3%likely range 70.0% to 74.6%, 1,460 patients | 73.2%likely range 71.3% to 75.0%, 2,155 patients |
| Women aged 50 to 64 | 77.3%likely range 74.5% to 79.8%, 968 patients | 77.4%likely range 75.4% to 79.3%, 1,790 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,819August 2026 | 16,586August 2026 |
| Primary care network | Princeway PCN | Princeway PCN |
| Phone | 01928 723676 | 01928 733249 |
| Friends and Family Test (its own feedback) | 94.7% good or very good19 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,607 in August 2026Same day 51.0%; face to face 56.0% | 6,465 in August 2026Same day 23.7%; face to face 83.9% |
| Antibiotic items per STAR-PU (one year) | 0.97England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent8.3 including trainees and locums1,867 patients per permanent GP | 6.9 qualified permanent9.8 including trainees and locums2,416 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.