Oxford · Compare
Hedena Health vs Manor Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hedena Health and Manor Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hedena HealthOX3 9JA | Manor SurgeryOX3 9BP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.7likely range 59.2 to 92.395 survey answers | 92.2likely range 73.2 to 95.7106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.8%likely range 46.8% to 94.0%, 95 answers | 94.2%likely range 67.1% to 99.2%, 106 answers |
| Access (mean of the two below) | 88.2%likely range 85.0% to 90.6% | 87.3%likely range 84.3% to 88.9% |
| Appointments within two weeks of booking | 95.8%likely range 93.0% to 97.6%, 4,721 appointments | 96.8%likely range 93.8% to 98.4%, 3,705 appointments |
| Calls answered by the practice | 80.4%likely range 74.7% to 85.0%, 4,748 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.6%likely range 24.9% to 81.4%, 83 answers | 72.2%likely range 42.1% to 90.3%, 95 answers |
| Reception and admin team | 95.5%likely range 63.7% to 99.6%, 90 answers | 92.4%likely range 63.7% to 98.8%, 99 answers |
| Having a preferred professional | 21.2%likely range 6.0% to 53.2%, 95 answers | 23.1%likely range 7.7% to 51.9%, 106 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 90.1%likely range 57.7% to 98.4%, 91 answers | 88.7%likely range 60.2% to 97.6%, 104 answers |
| Contacting the practice | 69.1%likely range 37.6% to 89.2%, 93 answers | 86.0%likely range 57.5% to 96.5%, 106 answers |
| Wait for an appointment | 71.0%likely range 37.8% to 90.8%, 84 answers | 81.9%likely range 51.1% to 95.1%, 93 answers |
| Being listened to | 86.5%likely range 53.6% to 97.3%, 90 answers | 95.6%likely range 68.4% to 99.5%, 103 answers |
| Care and concern | 82.4%likely range 49.9% to 95.6%, 93 answers | 95.6%likely range 68.6% to 99.5%, 104 answers |
| Confidence and trust | 97.5%likely range 66.5% to 99.9%, 91 answers | 96.7%likely range 70.1% to 99.7%, 104 answers |
| Involvement in decisions | 97.1%likely range 64.8% to 99.8%, 86 answers | 100.0%likely range 73.1% to 100.0%, 96 answers |
| Needs met | 94.1%likely range 62.1% to 99.4%, 90 answers | 90.8%likely range 62.5% to 98.3%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.9%likely range 86.1% to 95.4%, 136 patients | 92.3%likely range 88.3% to 95.0%, 247 patients |
| Children at 18 months | 94.2%likely range 89.1% to 97.1%, 139 patients | 93.5%likely range 89.5% to 96.0%, 230 patients |
| Children at 5 years | 92.6%likely range 87.6% to 95.7%, 163 patients | 87.9%likely range 83.0% to 91.5%, 223 patients |
| Women aged 25 to 49 | 48.4%likely range 46.9% to 49.9%, 4,234 patients | 54.2%likely range 52.9% to 55.5%, 5,623 patients |
| Women aged 50 to 64 | 62.0%likely range 59.6% to 64.3%, 1,630 patients | 70.7%likely range 68.6% to 72.6%, 1,985 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 25,638August 2026 | 26,778August 2026 |
| Primary care network | City - Ox3+ PCN | City - Ox3+ PCN |
| Phone | 01865 597023 | 01865 762535 |
| Friends and Family Test (its own feedback) | 93.2% good or very good176 answers, June 2026 | 96.0% good or very good885 answers, June 2026 |
| Appointments (one month) | 8,042 in August 2026Same day 43.4%; face to face 39.7% | 13,144 in August 2026Same day 41.5%; face to face 49.0% |
| Antibiotic items per STAR-PU (one year) | 0.31England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.3 qualified permanent11.3 including trainees and locums3,094 patients per permanent GP | 16.1 qualified permanent20.4 including trainees and locums1,664 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.