Exeter · Compare
Heavitree Practice vs Hill Barton Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Heavitree Practice’s Practice Grade is clearly higher than Hill Barton Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Heavitree PracticeEX1 2RX | Hill Barton SurgeryEX1 3EN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 92.8likely range 89.3 to 94.3126 survey answersClearly higher | 81.7likely range 77.6 to 84.5111 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 97.7%likely range 93.4% to 99.2%, 126 answersClearly higher | 81.8%likely range 77.8% to 85.2%, 111 answers |
| Access (mean of the two below) | 81.2%likely range 75.2% to 85.0% | 81.3%likely range 71.2% to 86.4% |
| Appointments within two weeks of booking | 90.7%likely range 84.7% to 94.5%, 2,137 appointments | 90.8%likely range 80.7% to 95.9%, 885 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 99.2%likely range 95.6% to 99.8%, 121 answers | 81.1%likely range 76.9% to 84.6%, 105 answers |
| Reception and admin team | 94.3%likely range 89.0% to 97.2%, 125 answers | 84.4%likely range 80.6% to 87.6%, 110 answers |
| Having a preferred professional | 42.8%likely range 34.7% to 51.4%, 126 answers | 50.9%likely range 46.2% to 55.6%, 112 answers |
| Seeing your preferred professional | 87.4%likely range 77.4% to 93.3%, 65 answers | 86.9%likely range 81.7% to 90.8%, 58 answers |
| Knowing the next step | 96.2%likely range 91.4% to 98.4%, 123 answers | 88.2%likely range 84.7% to 91.0%, 108 answers |
| Contacting the practice | 97.0%likely range 92.5% to 98.8%, 126 answers | 74.8%likely range 70.4% to 78.8%, 109 answers |
| Wait for an appointment | 94.2%likely range 88.5% to 97.2%, 115 answers | 68.7%likely range 63.7% to 73.2%, 96 answers |
| Being listened to | 92.4%likely range 86.5% to 95.8%, 123 answers | 82.3%likely range 78.3% to 85.7%, 109 answers |
| Care and concern | 91.4%likely range 85.3% to 95.1%, 123 answers | 81.5%likely range 77.4% to 85.0%, 107 answers |
| Confidence and trust | 98.8%likely range 95.1% to 99.7%, 123 answers | 86.8%likely range 83.2% to 89.8%, 109 answers |
| Involvement in decisions | 92.8%likely range 86.8% to 96.2%, 118 answers | 86.4%likely range 82.6% to 89.5%, 102 answers |
| Needs met | 88.0%likely range 81.3% to 92.6%, 122 answers | 84.3%likely range 80.4% to 87.5%, 108 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.9%likely range 89.3% to 99.1%, 64 patients | 97.8%likely range 88.7% to 99.6%, 46 patients |
| Children at 18 months | 92.0%likely range 83.6% to 96.3%, 75 patients | 96.0%likely range 86.5% to 98.9%, 50 patients |
| Children at 5 years | 93.1%likely range 83.6% to 97.3%, 58 patients | 89.9%likely range 80.5% to 95.0%, 69 patients |
| Women aged 25 to 49 | 66.3%likely range 63.8% to 68.7%, 1,423 patients | 74.8%likely range 71.7% to 77.6%, 837 patients |
| Women aged 50 to 64 | 71.3%likely range 67.6% to 74.6%, 640 patients | 82.0%likely range 77.9% to 85.5%, 394 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,827August 2026 | 4,629August 2026 |
| Primary care network | Nexus (Devon) PCN | Nexus (Devon) PCN |
| Phone | 01392 222099 | 01392 444242 |
| Friends and Family Test (its own feedback) | 1 answers in June 2026; shares not published below 5 | 4 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 3,638 in August 2026Same day 43.0%; face to face 63.4% | 1,619 in August 2026Same day 38.5%; face to face 69.5% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.63England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.4 qualified permanent6.3 including trainees and locums1,774 patients per permanent GP | 2.4 qualified permanent2.4 including trainees and locums1,908 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.