Hillingdon · Compare
Hayes Medical Centre vs Glendale Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hayes Medical Centre and Glendale Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hayes Medical CentreUB3 4NA | Glendale Medical CentreUB3 5DA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.3likely range 48.2 to 88.378 survey answers | 85.3likely range 79.6 to 89.298 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 69.8%likely range 34.0% to 91.2%, 78 answers | 85.3%likely range 77.3% to 90.7%, 98 answers |
| Access (mean of the two below) | 81.3%likely range 78.7% to 83.4% | 85.2%likely range 80.7% to 88.5% |
| Appointments within two weeks of booking | 95.5%likely range 92.4% to 97.4%, 4,333 appointments | 95.7%likely range 90.4% to 98.1%, 1,865 appointments |
| Calls answered by the practice | 67.0%likely range 62.9% to 70.8%, 11,190 calls | 74.6%likely range 67.4% to 80.7%, 3,338 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 52.5%likely range 20.8% to 82.3%, 73 answers | 76.6%likely range 67.6% to 83.7%, 95 answers |
| Reception and admin team | 78.5%likely range 40.9% to 95.1%, 76 answers | 90.9%likely range 83.9% to 95.0%, 98 answers |
| Having a preferred professional | 49.2%likely range 19.2% to 79.8%, 77 answers | 45.8%likely range 36.7% to 55.2%, 98 answers |
| Seeing your preferred professional | 40.2%likely range 8.9% to 82.3%, 38 answers | 54.2%likely range 39.4% to 68.3%, 40 answers |
| Knowing the next step | 82.7%likely range 43.6% to 96.7%, 72 answers | 81.4%likely range 72.8% to 87.8%, 93 answers |
| Contacting the practice | 59.3%likely range 25.7% to 86.0%, 75 answers | 83.1%likely range 74.9% to 89.1%, 97 answers |
| Wait for an appointment | 61.1%likely range 24.9% to 88.2%, 64 answers | 86.6%likely range 78.2% to 92.1%, 85 answers |
| Being listened to | 79.3%likely range 40.6% to 95.6%, 72 answers | 85.0%likely range 76.9% to 90.6%, 95 answers |
| Care and concern | 81.6%likely range 42.6% to 96.3%, 72 answers | 87.2%likely range 79.4% to 92.3%, 94 answers |
| Confidence and trust | 94.9%likely range 54.8% to 99.6%, 69 answers | 96.3%likely range 90.6% to 98.6%, 92 answers |
| Involvement in decisions | 93.0%likely range 51.5% to 99.4%, 65 answers | 96.4%likely range 90.6% to 98.7%, 89 answers |
| Needs met | 89.0%likely range 48.5% to 98.6%, 68 answers | 97.4%likely range 92.2% to 99.2%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.7%likely range 90.4% to 95.9%, 316 patients | 92.0%likely range 83.6% to 96.3%, 75 patients |
| Children at 18 months | 92.3%likely range 88.7% to 94.7%, 310 patients | 84.1%likely range 73.7% to 90.9%, 69 patients |
| Children at 5 years | 88.3%likely range 83.4% to 91.9%, 222 patients | 79.2%likely range 68.4% to 86.9%, 72 patients |
| Women aged 25 to 49 | 58.8%likely range 57.4% to 60.3%, 4,594 patients | 61.1%likely range 58.5% to 63.6%, 1,367 patients |
| Women aged 50 to 64 | 73.2%likely range 70.5% to 75.8%, 1,082 patients | 73.5%likely range 69.7% to 77.1%, 544 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 22,454August 2026 | 7,015August 2026 |
| Primary care network | Hh Collaborative PCN | Hh Collaborative PCN |
| Phone | 020 85732037 | 020 88978288 |
| Friends and Family Test (its own feedback) | 88.5% good or very good269 answers, June 2026 | 93.3% good or very good60 answers, June 2026 |
| Appointments (one month) | 6,735 in August 2026Same day 31.4%; face to face 70.0% | 2,783 in August 2026Same day 52.0%; face to face 79.3% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.2 qualified permanent4.1 including trainees and locums10,145 patients per permanent GP | 2.7 qualified permanent5.7 including trainees and locums2,592 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.