Reigate and Banstead · Compare
Hawthorns Surgery vs Woodlands Road Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hawthorns Surgery and Woodlands Road Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hawthorns SurgeryRH1 1DT | Woodlands Road Medical CentreRH1 6EY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.1likely range 78.6 to 87.9116 survey answers | 82.0likely range 75.8 to 86.4115 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.3%likely range 77.7% to 90.6%, 116 answers | 83.6%likely range 75.0% to 89.7%, 115 answers |
| Access (mean of the two below) | 81.0%likely range 77.1% to 84.1% | 78.0%likely range 73.7% to 81.6% |
| Appointments within two weeks of booking | 90.1%likely range 84.7% to 93.7%, 2,640 appointmentsClearly higher | 76.6%likely range 69.8% to 82.2%, 2,687 appointments |
| Calls answered by the practice | 71.7%likely range 66.0% to 76.9%, 5,387 calls | 79.4%likely range 74.0% to 83.8%, 5,425 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 64.7%likely range 55.5% to 73.0%, 112 answers | 79.5%likely range 70.1% to 86.5%, 109 answers |
| Reception and admin team | 91.4%likely range 84.7% to 95.3%, 113 answers | 94.4%likely range 87.9% to 97.5%, 112 answers |
| Having a preferred professional | 32.8%likely range 24.9% to 41.9%, 115 answers | 47.1%likely range 37.5% to 56.9%, 116 answers |
| Seeing your preferred professional | 44.3%likely range 29.5% to 60.1%, 39 answers | 75.3%likely range 61.9% to 85.1%, 61 answers |
| Knowing the next step | 82.1%likely range 74.0% to 88.0%, 116 answers | 92.6%likely range 85.5% to 96.4%, 111 answers |
| Contacting the practice | 77.0%likely range 68.5% to 83.8%, 115 answers | 83.0%likely range 74.2% to 89.3%, 111 answers |
| Wait for an appointment | 74.6%likely range 65.4% to 82.0%, 106 answers | 76.0%likely range 66.4% to 83.6%, 109 answers |
| Being listened to | 95.5%likely range 89.9% to 98.1%, 113 answers | 90.6%likely range 83.0% to 95.0%, 111 answers |
| Care and concern | 92.9%likely range 86.6% to 96.4%, 113 answers | 86.2%likely range 77.8% to 91.7%, 111 answers |
| Confidence and trust | 98.3%likely range 93.9% to 99.6%, 114 answers | 89.3%likely range 81.5% to 94.0%, 113 answers |
| Involvement in decisions | 94.8%likely range 88.9% to 97.6%, 110 answers | 90.4%likely range 82.7% to 94.9%, 110 answers |
| Needs met | 92.1%likely range 85.6% to 95.8%, 114 answers | 94.0%likely range 87.3% to 97.3%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.9%likely range 76.5% to 91.9%, 78 patients | 86.3%likely range 76.6% to 92.4%, 73 patients |
| Children at 18 months | 88.6%likely range 80.3% to 93.7%, 88 patients | 92.4%likely range 84.4% to 96.5%, 79 patients |
| Children at 5 years | 90.9%likely range 83.1% to 95.3%, 88 patients | 82.5%likely range 73.7% to 88.8%, 97 patients |
| Women aged 25 to 49 | 62.7%likely range 60.2% to 65.1%, 1,485 patients | 70.0%likely range 67.9% to 72.1%, 1,855 patients |
| Women aged 50 to 64 | 74.4%likely range 71.2% to 77.4%, 766 patients | 76.2%likely range 73.4% to 78.8%, 971 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,539August 2026 | 10,026August 2026 |
| Primary care network | Redhill Phoenix PCN | Redhill Phoenix PCN |
| Phone | 01737 762902 | 01737 761343 |
| Friends and Family Test (its own feedback) | 95.6% good or very good181 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,639 in August 2026Same day 41.6%; face to face 78.8% | 3,676 in August 2026Same day 31.4%; face to face 86.2% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.4 qualified permanent7.5 including trainees and locums1,575 patients per permanent GP | 4.0 qualified permanent4.0 including trainees and locums2,504 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.