Folkestone and Hythe · Compare
Hawkinge and Elham vs Church Road
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Church Road’s Practice Grade is clearly higher than Hawkinge and Elham’s: its likely range lies wholly above.
Side by side
| Measure | Hawkinge and ElhamCT4 6UH | Church RoadCT18 8HY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.4likely range 63.7 to 79.197 survey answers | 89.3likely range 86.6 to 91.3125 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 74.0%likely range 61.9% to 83.3%, 97 answers | 95.6%likely range 94.4% to 96.6%, 125 answersClearly higher |
| Access (mean of the two below) | 68.4%likely range 62.5% to 73.7% | 74.3%likely range 66.0% to 80.7% |
| Appointments within two weeks of booking | 63.2%likely range 53.4% to 72.0%, 1,533 appointments | 71.2%likely range 58.1% to 81.4%, 843 appointments |
| Calls answered by the practice | 73.5%likely range 67.0% to 79.2%, 4,116 calls | 77.3%likely range 67.1% to 85.1%, 1,688 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 50.1%likely range 37.5% to 62.6%, 90 answers | 94.8%likely range 93.4% to 95.9%, 122 answers |
| Reception and admin team | 88.6%likely range 77.9% to 94.4%, 92 answers | 96.6%likely range 95.4% to 97.4%, 124 answers |
| Having a preferred professional | 16.3%likely range 9.1% to 27.4%, 97 answers | 24.8%likely range 22.6% to 27.2%, 125 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 87.5%likely range 83.2% to 90.8%, 30 answers |
| Knowing the next step | 89.8%likely range 79.5% to 95.3%, 92 answers | 96.5%likely range 95.4% to 97.4%, 120 answers |
| Contacting the practice | 79.3%likely range 67.5% to 87.6%, 95 answers | 94.5%likely range 93.1% to 95.6%, 123 answers |
| Wait for an appointment | 66.5%likely range 53.3% to 77.6%, 86 answers | 88.8%likely range 86.9% to 90.4%, 116 answers |
| Being listened to | 77.5%likely range 65.3% to 86.3%, 92 answers | 93.6%likely range 92.1% to 94.8%, 122 answers |
| Care and concern | 80.6%likely range 68.7% to 88.7%, 92 answers | 89.4%likely range 87.6% to 91.0%, 123 answers |
| Confidence and trust | 92.2%likely range 82.4% to 96.7%, 92 answers | 93.7%likely range 92.2% to 94.9%, 123 answers |
| Involvement in decisions | 88.5%likely range 77.6% to 94.5%, 88 answers | 97.0%likely range 95.8% to 97.8%, 116 answers |
| Needs met | 84.3%likely range 72.8% to 91.5%, 91 answers | 98.0%likely range 97.1% to 98.7%, 121 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.6%likely range 86.9% to 97.9%, 74 patients | 100.0%likely range 82.4% to 100.0%, 18 patients |
| Children at 18 months | 91.4%likely range 83.2% to 95.8%, 81 patients | 91.7%likely range 64.6% to 98.5%, 12 patients |
| Children at 5 years | 90.5%likely range 83.4% to 94.7%, 105 patients | 88.9%likely range 71.9% to 96.1%, 27 patients |
| Women aged 25 to 49 | 74.4%likely range 72.1% to 76.5%, 1,491 patients | 70.2%likely range 65.3% to 74.6%, 369 patients |
| Women aged 50 to 64 | 76.0%likely range 73.2% to 78.7%, 939 patients | 78.2%likely range 73.3% to 82.3%, 325 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,872August 2026 | 3,213August 2026 |
| Primary care network | Folkestone Hythe & Rural PCN | Folkestone Hythe & Rural PCN |
| Phone | 01303 840213 | 01303 862109 |
| Friends and Family Test (its own feedback) | 84.7% good or very good98 answers, June 2026 | 98.0% good or very good51 answers, June 2026 |
| Appointments (one month) | 3,045 in August 2026Same day 25.1%; face to face 71.2% | 1,093 in August 2026Same day 23.1%; face to face 98.0% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.7 qualified permanent5.8 including trainees and locums2,088 patients per permanent GP | 1.5 qualified permanent1.5 including trainees and locums2,114 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.