St Albans · Compare
Hatfield Road Surgery vs Verulam Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Verulam Medical Group’s Practice Grade is clearly higher than Hatfield Road Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Hatfield Road SurgeryAL1 3FY | Verulam Medical GroupAL2 1ES |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 66.5likely range 61.7 to 70.984 survey answers | 86.9likely range 83.0 to 89.7106 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 57.2%likely range 51.0% to 63.2%, 84 answers | 87.5%likely range 82.2% to 91.4%, 106 answersClearly higher |
| Access (mean of the two below) | 88.0%likely range 81.6% to 92.0% | 85.3%likely range 81.8% to 87.6% |
| Appointments within two weeks of booking | 99.3%likely range 91.9% to 99.9%, 805 appointments | 98.0%likely range 93.1% to 99.4%, 1,554 appointments |
| Calls answered by the practice | 76.7%likely range 66.3% to 84.6%, 1,661 calls | 72.4%likely range 67.5% to 76.8%, 7,488 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.2%likely range 48.7% to 61.5%, 78 answers | 83.5%likely range 77.7% to 88.1%, 102 answers |
| Reception and admin team | 73.9%likely range 68.0% to 79.1%, 80 answers | 96.6%likely range 93.0% to 98.4%, 103 answers |
| Having a preferred professional | 38.8%likely range 33.0% to 45.0%, 84 answers | 21.0%likely range 15.9% to 27.2%, 104 answers |
| Seeing your preferred professional | 43.5%likely range 34.0% to 53.4%, 34 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 83.0%likely range 77.7% to 87.3%, 79 answers | 90.9%likely range 86.0% to 94.2%, 101 answers |
| Contacting the practice | 61.4%likely range 55.2% to 67.2%, 83 answers | 85.7%likely range 80.2% to 89.9%, 104 answers |
| Wait for an appointment | 64.6%likely range 57.8% to 70.9%, 69 answers | 87.5%likely range 82.0% to 91.5%, 98 answers |
| Being listened to | 74.9%likely range 68.7% to 80.2%, 74 answers | 94.1%likely range 89.9% to 96.6%, 104 answers |
| Care and concern | 82.1%likely range 76.5% to 86.6%, 74 answers | 85.5%likely range 80.0% to 89.7%, 105 answers |
| Confidence and trust | 90.5%likely range 85.7% to 93.8%, 70 answers | 97.7%likely range 94.5% to 99.1%, 102 answers |
| Involvement in decisions | 87.7%likely range 82.5% to 91.5%, 71 answers | 97.6%likely range 94.3% to 99.0%, 97 answers |
| Needs met | 85.3%likely range 80.1% to 89.4%, 76 answers | 91.1%likely range 86.2% to 94.3%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.9%likely range 83.5% to 97.9%, 49 patients | 78.9%likely range 68.0% to 86.8%, 71 patients |
| Children at 18 months | 85.7%likely range 73.3% to 92.9%, 49 patients | 79.5%likely range 68.8% to 87.1%, 73 patients |
| Children at 5 years | 85.3%likely range 75.0% to 91.8%, 68 patients | 70.5%likely range 60.2% to 79.0%, 88 patients |
| Women aged 25 to 49 | 60.6%likely range 57.7% to 63.5%, 1,097 patients | 70.7%likely range 68.2% to 73.1%, 1,298 patients |
| Women aged 50 to 64 | 67.9%likely range 62.2% to 73.1%, 280 patients | 74.6%likely range 70.9% to 78.0%, 587 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,661August 2026 | 7,143August 2026 |
| Primary care network | Alliance PCN | Alliance PCN |
| Phone | 01727 853079 | 01727 822138 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 1,252 in August 2026Same day 36.1%; face to face 41.9% | 1,861 in August 2026Same day 61.6%; face to face 82.2% |
| Antibiotic items per STAR-PU (one year) | 0.50England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums4,661 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums3,348 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.