Croydon · Compare
Hartland Way Surgery vs Shirley Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hartland Way Surgery and Shirley Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hartland Way SurgeryCR0 8RG | Shirley Medical CentreCR0 8BH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.6likely range 81.0 to 87.499 survey answers | 80.6likely range 75.4 to 84.7118 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.3%likely range 80.6% to 89.0%, 99 answers | 78.6%likely range 71.5% to 84.3%, 118 answers |
| Access (mean of the two below) | 82.8%likely range 77.8% to 86.5% | 85.0%likely range 80.5% to 88.4% |
| Appointments within two weeks of booking | 93.9%likely range 87.9% to 97.0%, 1,722 appointments | 89.8%likely range 83.6% to 93.9%, 2,046 appointments |
| Calls answered by the practice | 71.6%likely range 63.6% to 78.4%, 2,936 calls | 80.1%likely range 73.6% to 85.4%, 3,601 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 78.9%likely range 73.6% to 83.3%, 97 answers | 84.8%likely range 78.1% to 89.7%, 112 answers |
| Reception and admin team | 93.9%likely range 90.4% to 96.2%, 95 answers | 92.5%likely range 87.2% to 95.8%, 116 answers |
| Having a preferred professional | 33.9%likely range 28.5% to 39.7%, 98 answers | 55.0%likely range 47.1% to 62.6%, 118 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 58.3%likely range 47.3% to 68.5%, 62 answers |
| Knowing the next step | 90.1%likely range 85.8% to 93.2%, 93 answers | 92.7%likely range 87.3% to 95.9%, 111 answers |
| Contacting the practice | 81.5%likely range 76.5% to 85.7%, 99 answers | 84.5%likely range 77.8% to 89.4%, 115 answers |
| Wait for an appointment | 64.2%likely range 58.1% to 69.8%, 92 answers | 72.7%likely range 64.7% to 79.4%, 107 answers |
| Being listened to | 86.8%likely range 82.2% to 90.3%, 96 answers | 86.9%likely range 80.6% to 91.4%, 114 answers |
| Care and concern | 86.1%likely range 81.4% to 89.8%, 95 answers | 79.6%likely range 72.4% to 85.3%, 114 answers |
| Confidence and trust | 90.0%likely range 85.7% to 93.1%, 95 answers | 90.1%likely range 84.2% to 94.0%, 113 answers |
| Involvement in decisions | 93.5%likely range 89.7% to 95.9%, 90 answers | 96.5%likely range 91.9% to 98.5%, 106 answers |
| Needs met | 87.6%likely range 83.0% to 91.0%, 96 answers | 87.5%likely range 81.3% to 91.9%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.3%likely range 72.8% to 96.3%, 28 patients | 77.6%likely range 64.1% to 87.0%, 49 patients |
| Children at 18 months | 100.0%likely range 92.1% to 100.0%, 45 patients | 80.9%likely range 67.5% to 89.6%, 47 patients |
| Children at 5 years | 76.6%likely range 62.8% to 86.4%, 47 patients | 86.2%likely range 75.7% to 92.5%, 65 patients |
| Women aged 25 to 49 | 70.8%likely range 67.3% to 74.0%, 725 patients | 65.8%likely range 62.8% to 68.6%, 1,043 patients |
| Women aged 50 to 64 | 80.0%likely range 76.2% to 83.4%, 461 patients | 76.2%likely range 73.1% to 79.0%, 781 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,889August 2026 | 7,421August 2026 |
| Primary care network | Croydon GP Super Network PCN | Croydon GP Super Network PCN |
| Phone | 020 87777215 | 020 87772066 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 2,470 in August 2026Same day 54.8%; face to face 53.2% | 3,626 in August 2026Same day 33.1%; face to face 63.5% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent3.3 including trainees and locums2,153 patients per permanent GP | 2.5 qualified permanent2.5 including trainees and locums3,025 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.