Hartlepool · Compare
Hart Medical Practice vs West View Millenium Surgery A
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hart Medical Practice and West View Millenium Surgery A cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hart Medical PracticeTS24 9DN | West View Millenium Surgery ATS24 9LJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.6likely range 69.4 to 85.398 survey answers | 75.4likely range 70.2 to 79.7116 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.5%likely range 62.5% to 85.0%, 98 answers | 77.5%likely range 70.3% to 83.4%, 116 answers |
| Access (mean of the two below) | 85.7%likely range 82.0% to 88.3%Clearly higher | 70.4%likely range 66.2% to 74.1% |
| Appointments within two weeks of booking | 94.5%likely range 89.2% to 97.3%, 2,051 appointmentsClearly higher | 80.4%likely range 73.9% to 85.7%, 2,627 appointments |
| Calls answered by the practice | 76.9%likely range 71.8% to 81.3%, 6,314 callsClearly higher | 60.3%likely range 54.9% to 65.5%, 6,776 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 52.2%likely range 38.9% to 65.2%, 95 answers | 69.7%likely range 62.0% to 76.4%, 115 answers |
| Reception and admin team | 80.4%likely range 67.8% to 88.9%, 97 answers | 86.9%likely range 80.7% to 91.3%, 117 answers |
| Having a preferred professional | 47.9%likely range 34.9% to 61.1%, 96 answers | 32.1%likely range 25.3% to 39.9%, 116 answers |
| Seeing your preferred professional | 25.0%likely range 11.6% to 45.8%, 42 answers | 43.1%likely range 30.3% to 56.9%, 39 answers |
| Knowing the next step | 75.5%likely range 62.4% to 85.2%, 96 answers | 77.3%likely range 69.9% to 83.3%, 111 answers |
| Contacting the practice | 68.4%likely range 55.1% to 79.3%, 98 answers | 73.2%likely range 65.7% to 79.6%, 115 answers |
| Wait for an appointment | 63.3%likely range 49.4% to 75.3%, 91 answers | 46.2%likely range 38.3% to 54.3%, 109 answers |
| Being listened to | 83.4%likely range 71.1% to 91.1%, 97 answers | 87.7%likely range 81.5% to 92.0%, 113 answers |
| Care and concern | 84.3%likely range 72.3% to 91.8%, 97 answers | 86.7%likely range 80.4% to 91.2%, 114 answers |
| Confidence and trust | 88.1%likely range 76.6% to 94.3%, 97 answers | 91.8%likely range 86.2% to 95.3%, 109 answers |
| Involvement in decisions | 84.9%likely range 72.6% to 92.2%, 94 answers | 94.7%likely range 89.8% to 97.3%, 109 answers |
| Needs met | 86.4%likely range 74.5% to 93.3%, 95 answers | 92.7%likely range 87.3% to 95.9%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 83.1%likely range 73.2% to 89.9%, 77 patients | 95.8%likely range 88.5% to 98.6%, 72 patients |
| Children at 18 months | 83.3%likely range 73.5% to 90.0%, 78 patients | 95.0%likely range 87.8% to 98.0%, 80 patients |
| Children at 5 years | 86.6%likely range 78.4% to 92.0%, 97 patients | 94.7%likely range 87.1% to 97.9%, 75 patients |
| Women aged 25 to 49 | 71.3%likely range 68.9% to 73.7%, 1,368 patients | 81.8%likely range 79.4% to 83.9%, 1,131 patients |
| Women aged 50 to 64 | 73.6%likely range 70.4% to 76.5%, 821 patients | 83.5%likely range 80.6% to 86.0%, 727 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,376August 2026 | 7,528August 2026 |
| Primary care network | Hartlepool PCN | Hartlepool PCN |
| Phone | 01429 282700 | 01429 890400 |
| Friends and Family Test (its own feedback) | 97.7% good or very good354 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 3,802 in August 2026Same day 30.8%; face to face 96.9% | 3,573 in August 2026Same day 30.1%; face to face 80.8% |
| Antibiotic items per STAR-PU (one year) | 0.90England 0.74, April 2025 to March 2026 | 0.85England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.8 qualified permanent4.8 including trainees and locums1,964 patients per permanent GP | 3.8 qualified permanent4.8 including trainees and locums1,995 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.