Stoke-on-Trent · Compare
Harley Street Medical Ctr vs The Moorcroft Medical Ctr
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Harley Street Medical Ctr and The Moorcroft Medical Ctr cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Harley Street Medical CtrST1 3RX | The Moorcroft Medical CtrST1 3NJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.9likely range 63.9 to 81.9105 survey answers | 68.1likely range 51.3 to 81.393 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.5%likely range 54.5% to 79.8%, 105 answers | 62.9%likely range 39.1% to 81.7%, 93 answers |
| Access (mean of the two below) | 86.3%likely range 80.0% to 90.4% | 79.9%likely range 73.5% to 84.1% |
| Appointments within two weeks of booking | 89.4%likely range 82.8% to 93.7%, 1,916 appointments | 89.4%likely range 83.0% to 93.6%, 2,031 appointments |
| Calls answered by the practice | 83.1%likely range 72.3% to 90.2%, 1,390 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.8%likely range 39.6% to 67.5%, 97 answers | 42.2%likely range 21.5% to 66.1%, 87 answers |
| Reception and admin team | 82.1%likely range 68.8% to 90.5%, 101 answers | 72.8%likely range 47.0% to 89.0%, 83 answers |
| Having a preferred professional | 30.5%likely range 19.4% to 44.5%, 104 answers | 21.5%likely range 8.3% to 45.4%, 96 answers |
| Seeing your preferred professional | 19.1%likely range 6.9% to 43.0%, 37 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 71.0%likely range 56.6% to 82.1%, 98 answers | 71.8%likely range 46.4% to 88.2%, 86 answers |
| Contacting the practice | 66.3%likely range 52.0% to 78.1%, 101 answers | 57.9%likely range 34.7% to 78.1%, 93 answers |
| Wait for an appointment | 49.9%likely range 35.2% to 64.6%, 88 answers | 59.5%likely range 34.1% to 80.6%, 78 answers |
| Being listened to | 87.8%likely range 75.3% to 94.5%, 98 answers | 84.0%likely range 59.8% to 94.9%, 91 answers |
| Care and concern | 88.2%likely range 75.7% to 94.7%, 97 answers | 84.9%likely range 60.7% to 95.3%, 90 answers |
| Confidence and trust | 93.7%likely range 82.3% to 98.0%, 93 answers | 85.0%likely range 60.1% to 95.5%, 86 answers |
| Involvement in decisions | 86.4%likely range 73.2% to 93.6%, 94 answers | 95.5%likely range 72.4% to 99.4%, 83 answers |
| Needs met | 86.5%likely range 73.7% to 93.7%, 97 answers | 85.6%likely range 60.9% to 95.8%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 77.9%likely range 66.7% to 86.2%, 68 patients | 84.9%likely range 77.6% to 90.1%, 126 patients |
| Children at 18 months | 77.5%likely range 67.2% to 85.3%, 80 patients | 82.8%likely range 75.1% to 88.5%, 122 patients |
| Children at 5 years | 71.4%likely range 60.5% to 80.3%, 77 patients | 75.2%likely range 67.8% to 81.3%, 153 patients |
| Women aged 25 to 49 | 54.5%likely range 51.9% to 57.0%, 1,459 patients | 54.7%likely range 52.6% to 56.7%, 2,261 patients |
| Women aged 50 to 64 | 64.9%likely range 60.5% to 69.1%, 462 patients | 62.3%likely range 59.1% to 65.3%, 922 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,932August 2026 | 12,446August 2026 |
| Primary care network | Hanley, Bucknall & Bentilee PCN | Hanley, Bucknall & Bentilee PCN |
| Phone | 01782 212066 | 01782 202622 |
| Friends and Family Test (its own feedback) | 92.1% good or very good151 answers, June 2026 | 86.7% good or very good45 answers, June 2026 |
| Appointments (one month) | 2,676 in August 2026Same day 66.3%; face to face 50.1% | 4,083 in August 2026Same day 62.5%; face to face 48.3% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.91England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent5.7 including trainees and locums2,939 patients per permanent GP | 4.4 qualified permanent6.5 including trainees and locums2,824 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.