East Hertfordshire · Compare
Hanscombe House Surgery vs Lea Wharf Medical
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hanscombe House Surgery’s Practice Grade is clearly higher than Lea Wharf Medical’s: its likely range lies wholly above.
Side by side
| Measure | Hanscombe House SurgerySG14 1JA | Lea Wharf MedicalSG14 1BN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.6likely range 79.8 to 87.9120 survey answersClearly higher | 70.0likely range 60.1 to 78.2119 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 87.1%likely range 80.4% to 91.7%, 120 answersClearly higher | 66.8%likely range 52.8% to 78.4%, 119 answers |
| Access (mean of the two below) | 78.6%likely range 75.4% to 81.4% | 77.3%likely range 73.1% to 80.6% |
| Appointments within two weeks of booking | 93.0%likely range 89.8% to 95.3%, 5,035 appointments | 90.6%likely range 84.7% to 94.4%, 2,164 appointments |
| Calls answered by the practice | 64.0%likely range 58.5% to 69.2%, 6,287 calls | 63.9%likely range 57.9% to 69.4%, 5,507 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 46.8%likely range 38.4% to 55.4%, 114 answers | 40.5%likely range 27.1% to 55.6%, 103 answers |
| Reception and admin team | 89.7%likely range 83.4% to 93.8%, 118 answers | 82.3%likely range 68.6% to 90.8%, 108 answers |
| Having a preferred professional | 25.3%likely range 18.7% to 33.3%, 119 answers | 11.5%likely range 5.2% to 23.4%, 119 answers |
| Seeing your preferred professional | 32.1%likely range 19.0% to 48.9%, 32 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 79.0%likely range 71.1% to 85.2%, 112 answers | 86.1%likely range 72.8% to 93.5%, 105 answers |
| Contacting the practice | 77.2%likely range 69.4% to 83.5%, 119 answers | 57.6%likely range 43.3% to 70.7%, 113 answers |
| Wait for an appointment | 61.9%likely range 53.1% to 69.9%, 110 answers | 62.0%likely range 46.3% to 75.6%, 95 answers |
| Being listened to | 88.7%likely range 82.1% to 93.1%, 116 answers | 82.1%likely range 68.6% to 90.6%, 111 answers |
| Care and concern | 89.5%likely range 83.0% to 93.7%, 115 answers | 83.2%likely range 70.1% to 91.3%, 114 answers |
| Confidence and trust | 92.8%likely range 87.1% to 96.1%, 118 answers | 86.4%likely range 73.8% to 93.5%, 114 answers |
| Involvement in decisions | 92.0%likely range 85.9% to 95.6%, 112 answers | 87.4%likely range 74.6% to 94.3%, 108 answers |
| Needs met | 90.8%likely range 84.6% to 94.7%, 114 answers | 87.3%likely range 74.9% to 94.1%, 115 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.5%likely range 91.3% to 98.6%, 113 patients | 90.9%likely range 86.0% to 94.1%, 197 patients |
| Children at 18 months | 92.0%likely range 86.5% to 95.4%, 150 patients | 86.9%likely range 81.4% to 91.0%, 191 patients |
| Children at 5 years | 90.8%likely range 84.6% to 94.6%, 130 patients | 90.3%likely range 85.0% to 93.8%, 175 patients |
| Women aged 25 to 49 | 77.3%likely range 75.4% to 79.1%, 1,969 patients | 73.1%likely range 71.6% to 74.6%, 3,324 patients |
| Women aged 50 to 64 | 80.0%likely range 77.6% to 82.1%, 1,203 patients | 80.9%likely range 79.0% to 82.7%, 1,671 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,623August 2026 | 18,231August 2026 |
| Primary care network | Hertford and Rurals PCN | Hertford and Rurals PCN |
| Phone | 01992 582025 | 01992 550541 |
| Friends and Family Test (its own feedback) | 100.0% good or very good8 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 6,064 in August 2026Same day 61.5%; face to face 87.6% | 10,267 in August 2026Same day 63.6%; face to face 54.8% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.78England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.8 qualified permanent4.8 including trainees and locums2,401 patients per permanent GP | 7.3 qualified permanent10.7 including trainees and locums2,500 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.