Hammersmith and Fulham · Compare
Hammersmith Surgery vs West Kensington GP Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hammersmith Surgery and West Kensington GP Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Hammersmith SurgeryW6 9DU | West Kensington GP SurgeryW14 0LJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.9likely range 64.8 to 83.9101 survey answers | 83.5likely range 77.7 to 87.896 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.1%likely range 58.3% to 85.4%, 101 answers | 81.6%likely range 73.7% to 87.6%, 96 answers |
| Access (mean of the two below) | 80.1%likely range 75.4% to 83.8% | 87.7%likely range 81.8% to 91.6% |
| Appointments within two weeks of booking | 76.7%likely range 70.5% to 81.8%, 3,273 appointments | 94.5%likely range 88.4% to 97.5%, 1,625 appointmentsClearly higher |
| Calls answered by the practice | 83.5%likely range 76.4% to 88.8%, 2,839 calls | 80.7%likely range 70.7% to 87.9%, 1,645 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.3%likely range 35.7% to 66.6%, 99 answers | 66.0%likely range 56.4% to 74.4%, 85 answers |
| Reception and admin team | 77.7%likely range 61.8% to 88.2%, 97 answers | 96.5%likely range 91.3% to 98.7%, 92 answers |
| Having a preferred professional | 39.2%likely range 25.3% to 55.2%, 101 answers | 40.6%likely range 32.2% to 49.7%, 96 answers |
| Seeing your preferred professional | 59.3%likely range 35.6% to 79.3%, 44 answers | 38.8%likely range 26.4% to 52.8%, 41 answers |
| Knowing the next step | 86.6%likely range 71.9% to 94.2%, 97 answers | 83.6%likely range 75.8% to 89.3%, 93 answers |
| Contacting the practice | 71.8%likely range 55.8% to 83.7%, 100 answers | 80.9%likely range 72.8% to 87.1%, 94 answers |
| Wait for an appointment | 58.8%likely range 41.9% to 73.9%, 89 answers | 67.6%likely range 58.2% to 75.8%, 87 answers |
| Being listened to | 80.5%likely range 64.7% to 90.3%, 96 answers | 87.7%likely range 80.5% to 92.6%, 93 answers |
| Care and concern | 80.5%likely range 64.7% to 90.3%, 96 answers | 83.2%likely range 75.2% to 89.0%, 92 answers |
| Confidence and trust | 94.6%likely range 81.6% to 98.6%, 93 answers | 94.2%likely range 88.2% to 97.2%, 92 answers |
| Involvement in decisions | 95.2%likely range 82.2% to 98.8%, 91 answers | 88.5%likely range 81.2% to 93.2%, 89 answers |
| Needs met | 84.9%likely range 69.6% to 93.2%, 95 answers | 90.8%likely range 84.0% to 94.9%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.7%likely range 74.7% to 91.2%, 72 patients | 87.5%likely range 75.3% to 94.1%, 48 patients |
| Children at 18 months | 69.6%likely range 57.9% to 79.2%, 69 patients | 88.4%likely range 75.5% to 94.9%, 43 patients |
| Children at 5 years | 45.5%likely range 34.0% to 57.4%, 66 patients | 82.1%likely range 64.4% to 92.1%, 28 patients |
| Women aged 25 to 49 | 58.3%likely range 56.4% to 60.2%, 2,630 patients | 59.3%likely range 57.0% to 61.6%, 1,734 patients |
| Women aged 50 to 64 | 73.4%likely range 70.4% to 76.2%, 877 patients | 66.8%likely range 62.1% to 71.2%, 407 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,590August 2026 | 5,866August 2026 |
| Primary care network | Hammersmith & Fulham Central PCN | Hammersmith & Fulham Central PCN |
| Phone | 020 87413944 | 020 76037563 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 82.1% good or very good162 answers, June 2026 |
| Appointments (one month) | 3,459 in August 2026Same day 23.3%; face to face 71.1% | 2,110 in August 2026Same day 37.8%; face to face 47.4% |
| Antibiotic items per STAR-PU (one year) | 0.38England 0.74, April 2025 to March 2026 | 0.42England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.9 qualified permanent6.9 including trainees and locums1,806 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums2,953 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.