St. Helens · Compare
Hall Street Medical Centre vs Marshalls Cross Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hall Street Medical Centre’s Practice Grade is clearly higher than Marshalls Cross Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Hall Street Medical CentreWA10 1DW | Marshalls Cross Medical CentreWA9 3DA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 92.0likely range 85.5 to 94.591 survey answersClearly higher | 79.9likely range 73.0 to 84.9105 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 95.2%likely range 87.2% to 98.3%, 91 answersClearly higher | 78.1%likely range 68.8% to 85.2%, 105 answers |
| Access (mean of the two below) | 84.5%likely range 73.4% to 88.5% | 83.8%likely range 76.8% to 87.3% |
| Appointments within two weeks of booking | 94.0%likely range 82.9% to 98.0%, 680 appointments | 93.3%likely range 86.3% to 96.8%, 1,452 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 87.5%likely range 77.1% to 93.6%, 87 answers | 42.6%likely range 32.8% to 53.1%, 98 answers |
| Reception and admin team | 95.6%likely range 87.6% to 98.5%, 92 answers | 83.1%likely range 74.1% to 89.5%, 101 answers |
| Having a preferred professional | 49.0%likely range 37.4% to 60.7%, 93 answers | 18.9%likely range 12.3% to 27.9%, 106 answers |
| Seeing your preferred professional | 54.4%likely range 36.7% to 71.0%, 41 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 94.5%likely range 86.0% to 97.9%, 90 answers | 83.1%likely range 73.9% to 89.6%, 96 answers |
| Contacting the practice | 94.7%likely range 86.4% to 98.0%, 91 answers | 67.0%likely range 56.9% to 75.6%, 104 answers |
| Wait for an appointment | 86.9%likely range 76.2% to 93.2%, 85 answers | 69.9%likely range 58.8% to 79.0%, 85 answers |
| Being listened to | 87.2%likely range 77.1% to 93.3%, 92 answers | 90.6%likely range 82.7% to 95.1%, 98 answers |
| Care and concern | 92.2%likely range 83.2% to 96.6%, 92 answers | 84.7%likely range 75.7% to 90.7%, 98 answers |
| Confidence and trust | 96.2%likely range 88.4% to 98.8%, 90 answers | 94.0%likely range 86.9% to 97.3%, 97 answers |
| Involvement in decisions | 97.1%likely range 89.6% to 99.2%, 88 answers | 92.9%likely range 85.3% to 96.7%, 94 answers |
| Needs met | 96.1%likely range 88.3% to 98.8%, 91 answers | 93.1%likely range 85.8% to 96.8%, 98 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.0%likely range 79.8% to 94.3%, 73 patients | 93.0%likely range 85.6% to 96.8%, 86 patients |
| Children at 18 months | 89.4%likely range 79.7% to 94.8%, 66 patients | 83.2%likely range 74.7% to 89.2%, 101 patients |
| Children at 5 years | 84.1%likely range 73.7% to 90.9%, 69 patients | 83.9%likely range 75.1% to 90.0%, 93 patients |
| Women aged 25 to 49 | 69.0%likely range 66.2% to 71.6%, 1,137 patients | 67.5%likely range 65.0% to 69.9%, 1,388 patients |
| Women aged 50 to 64 | 75.6%likely range 71.6% to 79.3%, 476 patients | 69.2%likely range 65.1% to 73.1%, 517 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,487August 2026 | 6,715August 2026 |
| Primary care network | St Helens Central PCN | St Helens Central PCN |
| Phone | 01744 733113 | 01744 624806 |
| Friends and Family Test (its own feedback) | 94.4% good or very good179 answers, June 2026 | 76.4% good or very good195 answers, June 2026 |
| Appointments (one month) | 3,011 in August 2026Same day 40.6%; face to face 47.6% | 4,111 in August 2026Same day 43.7%; face to face 41.7% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.60England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent3.2 including trainees and locums2,659 patients per permanent GP | 4.0 qualified permanent7.0 including trainees and locums1,681 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.