East Devon · Compare
Haldon House Surgery vs Imperial Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Haldon House Surgery’s Practice Grade is clearly higher than Imperial Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Haldon House SurgeryEX8 1DQ | Imperial SurgeryEX8 1DQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 92.8likely range 90.5 to 94.4131 survey answersClearly higher | 86.7likely range 82.5 to 89.7100 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 94.8%likely range 92.0% to 96.6%, 131 answers | 89.8%likely range 84.0% to 93.7%, 100 answers |
| Access (mean of the two below) | 88.1%likely range 84.1% to 91.0%Clearly higher | 79.4%likely range 75.1% to 83.0% |
| Appointments within two weeks of booking | 97.0%likely range 93.2% to 98.7%, 2,672 appointments | 89.9%likely range 84.4% to 93.7%, 2,506 appointments |
| Calls answered by the practice | 79.1%likely range 72.1% to 84.7%, 3,299 calls | 68.8%likely range 62.1% to 74.8%, 4,207 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 89.7%likely range 86.0% to 92.5%, 120 answers | 82.9%likely range 75.8% to 88.3%, 92 answers |
| Reception and admin team | 94.7%likely range 91.9% to 96.6%, 129 answers | 94.2%likely range 89.1% to 97.0%, 97 answers |
| Having a preferred professional | 37.9%likely range 33.0% to 43.1%, 126 answers | 31.7%likely range 24.8% to 39.4%, 101 answers |
| Seeing your preferred professional | 49.1%likely range 39.5% to 58.8%, 38 answers | 53.2%likely range 40.3% to 65.8%, 38 answers |
| Knowing the next step | 91.5%likely range 88.1% to 94.0%, 128 answers | 91.6%likely range 86.0% to 95.1%, 99 answers |
| Contacting the practice | 88.2%likely range 84.5% to 91.1%, 130 answers | 84.5%likely range 77.8% to 89.4%, 99 answers |
| Wait for an appointment | 77.0%likely range 72.2% to 81.2%, 120 answers | 79.8%likely range 72.2% to 85.7%, 91 answers |
| Being listened to | 94.1%likely range 91.1% to 96.1%, 129 answers | 94.9%likely range 90.1% to 97.5%, 99 answers |
| Care and concern | 95.6%likely range 92.9% to 97.3%, 129 answers | 95.0%likely range 90.2% to 97.5%, 99 answers |
| Confidence and trust | 97.0%likely range 94.7% to 98.3%, 129 answers | 99.4%likely range 96.4% to 99.9%, 98 answers |
| Involvement in decisions | 94.9%likely range 92.0% to 96.8%, 123 answers | 97.5%likely range 93.4% to 99.1%, 95 answers |
| Needs met | 93.4%likely range 90.3% to 95.5%, 129 answers | 98.1%likely range 94.4% to 99.4%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 87.1% to 100.0%, 26 patients | 95.5%likely range 84.9% to 98.7%, 44 patients |
| Children at 18 months | 97.0%likely range 84.7% to 99.5%, 33 patients | 91.1%likely range 80.7% to 96.1%, 56 patients |
| Children at 5 years | 88.5%likely range 77.0% to 94.6%, 52 patients | 87.1%likely range 77.3% to 93.1%, 70 patients |
| Women aged 25 to 49 | 77.2%likely range 74.2% to 80.0%, 803 patients | 75.1%likely range 72.4% to 77.6%, 1,064 patients |
| Women aged 50 to 64 | 76.5%likely range 72.8% to 79.8%, 557 patients | 79.4%likely range 76.2% to 82.3%, 674 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,080August 2026 | 6,785August 2026 |
| Primary care network | Web PCN | Web PCN |
| Phone | 01395 222777 | 01395 280362 |
| Friends and Family Test (its own feedback) | 96.2% good or very good208 answers, June 2026 | 96.1% good or very good207 answers, June 2026 |
| Appointments (one month) | 3,475 in August 2026Same day 50.5%; face to face 45.6% | 3,932 in August 2026Same day 31.6%; face to face 66.1% |
| Antibiotic items per STAR-PU (one year) | 0.63England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.0 qualified permanent6.1 including trainees and locums1,206 patients per permanent GP | 4.4 qualified permanent5.6 including trainees and locums1,551 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.