Hounslow · Compare
Greenbrook Bedfont vs Grove Village Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Greenbrook Bedfont’s Practice Grade is clearly higher than Grove Village Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Greenbrook BedfontTW14 8AG | Grove Village Medical CentreTW14 8SN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.2likely range 77.9 to 88.491 survey answersClearly higher | 70.4likely range 65.0 to 75.3110 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 83.5%likely range 75.2% to 89.4%, 91 answersClearly higher | 66.2%likely range 58.7% to 73.0%, 110 answers |
| Access (mean of the two below) | 85.7%likely range 77.9% to 88.8% | 80.0%likely range 75.8% to 83.5% |
| Appointments within two weeks of booking | 95.2%likely range 87.4% to 98.3%, 1,051 appointments | 85.5%likely range 80.3% to 89.5%, 3,450 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 74.4%likely range 67.8% to 80.1%, 3,989 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 78.7%likely range 69.9% to 85.4%, 91 answers | 65.0%likely range 57.4% to 71.9%, 109 answers |
| Reception and admin team | 78.4%likely range 69.4% to 85.2%, 89 answers | 66.4%likely range 58.8% to 73.2%, 108 answers |
| Having a preferred professional | 38.2%likely range 29.4% to 47.9%, 89 answers | 39.3%likely range 32.1% to 46.9%, 108 answers |
| Seeing your preferred professional | 53.6%likely range 40.1% to 66.6%, 45 answers | 34.4%likely range 22.6% to 48.5%, 34 answers |
| Knowing the next step | 84.0%likely range 75.4% to 90.0%, 83 answers | 76.1%likely range 68.7% to 82.1%, 102 answers |
| Contacting the practice | 79.4%likely range 70.4% to 86.2%, 86 answers | 61.4%likely range 53.7% to 68.6%, 107 answers |
| Wait for an appointment | 59.9%likely range 49.6% to 69.4%, 79 answers | 64.5%likely range 56.2% to 72.0%, 92 answers |
| Being listened to | 88.9%likely range 81.4% to 93.7%, 88 answers | 77.2%likely range 70.0% to 83.0%, 106 answers |
| Care and concern | 88.8%likely range 81.0% to 93.6%, 85 answers | 76.4%likely range 69.2% to 82.3%, 106 answers |
| Confidence and trust | 91.7%likely range 84.5% to 95.7%, 84 answers | 90.7%likely range 85.1% to 94.4%, 103 answers |
| Involvement in decisions | 92.7%likely range 85.6% to 96.5%, 81 answers | 85.5%likely range 78.8% to 90.4%, 95 answers |
| Needs met | 93.8%likely range 87.3% to 97.1%, 88 answers | 91.2%likely range 85.7% to 94.7%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 83.0%likely range 70.8% to 90.8%, 53 patients | 81.8%likely range 70.9% to 89.3%, 66 patients |
| Children at 18 months | 79.7%likely range 67.7% to 88.0%, 59 patients | 73.5%likely range 62.0% to 82.6%, 68 patients |
| Children at 5 years | 72.2%likely range 61.4% to 80.8%, 79 patients | 69.3%likely range 58.2% to 78.6%, 75 patients |
| Women aged 25 to 49 | 58.4%likely range 55.6% to 61.2%, 1,178 patients | 60.3%likely range 57.6% to 63.0%, 1,286 patients |
| Women aged 50 to 64 | 76.5%likely range 72.5% to 80.1%, 476 patients | 72.8%likely range 69.0% to 76.3%, 562 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,094August 2026 | 6,556August 2026 |
| Primary care network | Feltham and Bedfont PCN | Feltham and Bedfont PCN |
| Phone | 020 86303414 | 020 87516281 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.0% good or very good20 answers, June 2026 |
| Appointments (one month) | 2,782 in August 2026Same day 35.3%; face to face 91.3% | 4,289 in August 2026Same day 39.3%; face to face 64.5% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 1.20England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.8 qualified permanent2.8 including trainees and locums2,208 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums3,965 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.