East Staffordshire · Compare
Gordon Street Surgery vs Carlton Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Gordon Street Surgery and Carlton Street Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Gordon Street SurgeryDE14 2JA | Carlton Street SurgeryDE13 0TE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.5likely range 70.0 to 90.285 survey answers | 59.3likely range 41.0 to 77.192 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.9%likely range 65.8% to 94.3%, 85 answers | 51.3%likely range 25.2% to 76.7%, 92 answers |
| Access (mean of the two below) | 80.1%likely range 74.4% to 84.0% | 77.7%likely range 74.1% to 80.8% |
| Appointments within two weeks of booking | 89.6%likely range 83.9% to 93.5%, 2,415 appointments | 88.3%likely range 84.5% to 91.3%, 5,220 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 66.9%likely range 60.9% to 72.4%, 5,309 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.3%likely range 47.5% to 83.7%, 80 answers | 36.3%likely range 14.6% to 65.4%, 89 answers |
| Reception and admin team | 90.1%likely range 71.6% to 97.1%, 82 answers | 74.8%likely range 44.8% to 91.5%, 92 answers |
| Having a preferred professional | 30.0%likely range 15.3% to 50.5%, 82 answers | 37.7%likely range 15.8% to 66.2%, 92 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.5%likely range 64.3% to 94.3%, 78 answers | 70.3%likely range 39.7% to 89.5%, 85 answers |
| Contacting the practice | 76.9%likely range 56.3% to 89.6%, 80 answers | 50.7%likely range 24.7% to 76.4%, 91 answers |
| Wait for an appointment | 75.7%likely range 54.3% to 89.1%, 75 answers | 40.8%likely range 16.4% to 70.8%, 77 answers |
| Being listened to | 92.4%likely range 74.2% to 98.1%, 80 answers | 69.5%likely range 39.1% to 89.0%, 86 answers |
| Care and concern | 84.2%likely range 64.3% to 94.0%, 80 answers | 71.3%likely range 40.6% to 90.1%, 85 answers |
| Confidence and trust | 91.8%likely range 73.5% to 97.9%, 80 answers | 78.3%likely range 46.7% to 93.7%, 83 answers |
| Involvement in decisions | 92.8%likely range 74.4% to 98.3%, 78 answers | 82.4%likely range 50.3% to 95.6%, 81 answers |
| Needs met | 93.9%likely range 75.5% to 98.7%, 76 answers | 76.9%likely range 45.1% to 93.1%, 82 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.8%likely range 78.9% to 90.7%, 134 patients | 88.3%likely range 83.5% to 91.8%, 231 patients |
| Children at 18 months | 84.7%likely range 77.7% to 89.8%, 137 patients | 76.4%likely range 70.9% to 81.2%, 263 patients |
| Children at 5 years | 79.1%likely range 71.5% to 85.1%, 134 patients | 77.9%likely range 72.4% to 82.6%, 249 patients |
| Women aged 25 to 49 | 55.4%likely range 53.2% to 57.6%, 1,977 patients | 61.8%likely range 60.1% to 63.4%, 3,285 patients |
| Women aged 50 to 64 | 70.7%likely range 67.2% to 74.0%, 689 patients | 69.0%likely range 66.2% to 71.7%, 1,090 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,718August 2026 | 16,553August 2026 |
| Primary care network | East Staffordshire PCN | East Staffordshire PCN |
| Phone | 01283 563175 | 01283 511387 |
| Friends and Family Test (its own feedback) | 94.3% good or very good299 answers, June 2026 | 91.5% good or very good213 answers, June 2026 |
| Appointments (one month) | 3,562 in August 2026Same day 31.6%; face to face 80.9% | 8,530 in August 2026Same day 36.5%; face to face 44.8% |
| Antibiotic items per STAR-PU (one year) | 0.95England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.4 qualified permanent1.4 including trainees and locums7,729 patients per permanent GP | 8.9 qualified permanent9.8 including trainees and locums1,851 patients per permanent GP |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.