Gateshead · Compare
Glenpark & Teams Medical Services vs Whickham Cottage Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Glenpark & Teams Medical Services and Whickham Cottage Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Glenpark & Teams Medical ServicesNE11 9FJ | Whickham Cottage Medical CentreNE16 4PD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.4likely range 52.0 to 86.678 survey answers | 79.2likely range 63.2 to 87.598 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.8%likely range 42.8% to 92.2%, 78 answers | 81.1%likely range 58.3% to 92.9%, 98 answers |
| Access (mean of the two below) | 73.3%likely range 69.8% to 76.4% | 74.6%likely range 71.0% to 77.8% |
| Appointments within two weeks of booking | 79.3%likely range 74.7% to 83.3%, 5,137 appointments | 78.4%likely range 72.7% to 83.2%, 3,593 appointments |
| Calls answered by the practice | 67.1%likely range 62.0% to 71.8%, 7,251 calls | 70.7%likely range 66.2% to 74.9%, 8,547 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.4%likely range 31.8% to 86.6%, 71 answers | 67.1%likely range 44.1% to 84.1%, 97 answers |
| Reception and admin team | 93.1%likely range 61.1% to 99.1%, 76 answers | 89.6%likely range 67.8% to 97.2%, 96 answers |
| Having a preferred professional | 14.7%likely range 3.2% to 47.0%, 78 answers | 22.9%likely range 9.4% to 45.8%, 98 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 75.5%likely range 42.9% to 92.7%, 75 answers | 97.6%likely range 78.7% to 99.8%, 98 answers |
| Contacting the practice | 73.5%likely range 41.4% to 91.6%, 77 answers | 77.7%likely range 54.8% to 90.9%, 98 answers |
| Wait for an appointment | 68.2%likely range 34.2% to 89.9%, 64 answers | 68.7%likely range 44.6% to 85.7%, 89 answers |
| Being listened to | 84.4%likely range 50.9% to 96.6%, 73 answers | 86.4%likely range 64.4% to 95.7%, 98 answers |
| Care and concern | 79.0%likely range 45.4% to 94.4%, 72 answers | 85.3%likely range 63.0% to 95.2%, 98 answers |
| Confidence and trust | 87.2%likely range 54.1% to 97.5%, 74 answers | 90.7%likely range 69.5% to 97.7%, 98 answers |
| Involvement in decisions | 84.7%likely range 50.5% to 96.8%, 70 answers | 86.0%likely range 63.1% to 95.7%, 93 answers |
| Needs met | 86.7%likely range 53.6% to 97.4%, 74 answers | 89.2%likely range 67.0% to 97.1%, 94 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.7%likely range 85.3% to 95.4%, 120 patients | 91.7%likely range 85.0% to 95.6%, 109 patients |
| Children at 18 months | 90.2%likely range 84.0% to 94.2%, 133 patients | 96.1%likely range 90.4% to 98.5%, 103 patients |
| Children at 5 years | 88.3%likely range 81.6% to 92.8%, 128 patients | 93.4%likely range 88.3% to 96.4%, 152 patients |
| Women aged 25 to 49 | 69.1%likely range 67.3% to 70.9%, 2,614 patients | 80.7%likely range 79.0% to 82.3%, 2,182 patients |
| Women aged 50 to 64 | 73.8%likely range 71.4% to 76.1%, 1,318 patients | 82.1%likely range 80.0% to 84.0%, 1,389 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,557August 2026 | 15,530August 2026 |
| Primary care network | Gateshead Inner West PCN | Gateshead Inner West PCN |
| Phone | 0191 4604300 | 0191 4885555 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 97.4% good or very good383 answers, June 2026 |
| Appointments (one month) | 6,721 in August 2026Same day 42.7%; face to face 53.9% | 5,894 in August 2026Same day 40.1%; face to face 68.1% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.6 qualified permanent18.3 including trainees and locums1,694 patients per permanent GP | 8.8 qualified permanent10.7 including trainees and locums1,765 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.