Croydon · Compare
Friends Road Medical Practice vs Birdhurst Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Friends Road Medical Practice and Birdhurst Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Friends Road Medical PracticeCR0 1ED | Birdhurst Medical PracticeCR2 7DX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.0likely range 65.8 to 82.285 survey answers | 78.7likely range 73.3 to 83.1109 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 71.6%likely range 58.6% to 81.7%, 85 answers | 80.5%likely range 72.9% to 86.5%, 109 answers |
| Access (mean of the two below) | 82.9%likely range 78.3% to 85.9% | 74.5%likely range 69.9% to 78.7% |
| Appointments within two weeks of booking | 92.4%likely range 87.8% to 95.4%, 2,912 appointments | 95.2%likely range 91.2% to 97.4%, 2,896 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 53.7%likely range 45.4% to 61.8%, 2,892 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 65.0%likely range 51.7% to 76.2%, 84 answers | 87.0%likely range 80.0% to 91.8%, 105 answers |
| Reception and admin team | 80.4%likely range 68.2% to 88.7%, 86 answers | 86.1%likely range 78.9% to 91.0%, 107 answers |
| Having a preferred professional | 48.1%likely range 35.5% to 60.8%, 86 answers | 44.3%likely range 36.0% to 53.0%, 107 answers |
| Seeing your preferred professional | 44.8%likely range 28.3% to 62.6%, 45 answers | 42.6%likely range 30.5% to 55.8%, 48 answers |
| Knowing the next step | 77.9%likely range 65.3% to 86.8%, 84 answers | 90.1%likely range 83.6% to 94.2%, 105 answers |
| Contacting the practice | 69.2%likely range 56.0% to 79.8%, 84 answers | 87.6%likely range 80.7% to 92.3%, 107 answers |
| Wait for an appointment | 66.5%likely range 52.6% to 77.9%, 77 answers | 67.0%likely range 58.2% to 74.8%, 102 answers |
| Being listened to | 80.5%likely range 67.9% to 89.0%, 81 answers | 88.1%likely range 81.2% to 92.7%, 105 answers |
| Care and concern | 75.6%likely range 62.4% to 85.2%, 80 answers | 87.9%likely range 81.1% to 92.6%, 105 answers |
| Confidence and trust | 86.4%likely range 74.6% to 93.2%, 81 answers | 93.8%likely range 88.1% to 96.9%, 103 answers |
| Involvement in decisions | 82.3%likely range 69.8% to 90.4%, 79 answers | 93.7%likely range 87.8% to 96.8%, 101 answers |
| Needs met | 78.3%likely range 65.5% to 87.3%, 81 answers | 87.4%likely range 80.3% to 92.2%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.4%likely range 81.1% to 94.3%, 85 patients | 91.4%likely range 84.9% to 95.3%, 116 patients |
| Children at 18 months | 85.3%likely range 75.0% to 91.8%, 68 patients | 82.0%likely range 73.3% to 88.3%, 100 patients |
| Children at 5 years | 77.8%likely range 66.1% to 86.3%, 63 patients | 77.8%likely range 68.2% to 85.1%, 90 patients |
| Women aged 25 to 49 | 62.1%likely range 59.7% to 64.4%, 1,620 patients | 57.4%likely range 55.1% to 59.6%, 1,833 patients |
| Women aged 50 to 64 | 65.7%likely range 61.9% to 69.4%, 604 patients | 68.1%likely range 64.3% to 71.8%, 587 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,127August 2026 | 8,006August 2026 |
| Primary care network | Gpnet5 PCN | Gpnet5 PCN |
| Phone | 020 86880532 | 020 86862070 |
| Friends and Family Test (its own feedback) | 93.0% good or very good142 answers, June 2026 | 92.3% good or very good117 answers, June 2026 |
| Appointments (one month) | 3,042 in August 2026Same day 38.8%; face to face 41.4% | 3,719 in August 2026Same day 62.4%; face to face 30.0% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent4.0 including trainees and locums2,443 patients per permanent GP | 3.6 qualified permanent4.6 including trainees and locums2,240 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.