Elmbridge · Compare
Fort House Surgery vs Phoenix Family Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Fort House Surgery and Phoenix Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Fort House SurgeryKT12 3LD | Phoenix Family PracticeKT13 8DW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.1likely range 78.2 to 88.2100 survey answers | 75.1likely range 57.1 to 86.6107 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 93.7%likely range 84.0% to 97.7%, 100 answers | 72.0%likely range 46.4% to 88.4%, 107 answers |
| Access (mean of the two below) | 65.0%likely range 60.6% to 69.0% | 82.1%likely range 78.5% to 84.9%Clearly higher |
| Appointments within two weeks of booking | 74.5%likely range 70.1% to 78.5%, 6,182 appointments | 94.8%likely range 90.8% to 97.1%, 3,184 appointmentsClearly higher |
| Calls answered by the practice | Not in the grade: no phone data | 69.3%likely range 63.5% to 74.5%, 5,546 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 80.2%likely range 66.7% to 89.1%, 86 answers | 24.0%likely range 8.7% to 50.9%, 97 answers |
| Reception and admin team | 93.1%likely range 83.0% to 97.3%, 99 answers | 79.5%likely range 53.7% to 92.8%, 105 answers |
| Having a preferred professional | 34.3%likely range 23.1% to 47.7%, 99 answers | 51.1%likely range 28.0% to 73.7%, 107 answers |
| Seeing your preferred professional | 56.8%likely range 36.0% to 75.5%, 39 answers | 37.3%likely range 12.4% to 71.4%, 51 answers |
| Knowing the next step | 95.0%likely range 85.4% to 98.4%, 97 answers | 78.2%likely range 52.2% to 92.2%, 104 answers |
| Contacting the practice | 92.2%likely range 81.7% to 96.9%, 97 answers | 74.5%likely range 48.8% to 90.0%, 106 answers |
| Wait for an appointment | 65.8%likely range 52.0% to 77.4%, 92 answers | 66.6%likely range 40.4% to 85.4%, 99 answers |
| Being listened to | 94.3%likely range 84.1% to 98.1%, 92 answers | 89.5%likely range 64.7% to 97.5%, 105 answers |
| Care and concern | 95.3%likely range 85.7% to 98.6%, 93 answers | 85.3%likely range 59.9% to 95.8%, 105 answers |
| Confidence and trust | 98.5%likely range 90.4% to 99.8%, 94 answers | 99.5%likely range 78.1% to 100.0%, 105 answers |
| Involvement in decisions | 95.5%likely range 85.8% to 98.6%, 93 answers | 96.7%likely range 73.3% to 99.7%, 101 answers |
| Needs met | 95.2%likely range 85.7% to 98.5%, 97 answers | 92.8%likely range 68.8% to 98.7%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.7%likely range 91.0% to 98.0%, 140 patients | 92.3%likely range 87.9% to 95.2%, 209 patients |
| Children at 18 months | 88.5%likely range 82.1% to 92.8%, 139 patients | 90.2%likely range 85.4% to 93.6%, 205 patients |
| Children at 5 years | 85.6%likely range 79.7% to 89.9%, 180 patients | 92.6%likely range 88.3% to 95.4%, 215 patients |
| Women aged 25 to 49 | 76.5%likely range 74.7% to 78.1%, 2,418 patients | 66.8%likely range 65.3% to 68.2%, 3,976 patients |
| Women aged 50 to 64 | 79.6%likely range 77.4% to 81.7%, 1,306 patients | 75.8%likely range 74.1% to 77.4%, 2,531 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,115August 2026 | 24,270August 2026 |
| Primary care network | Wham PCN | Wham PCN |
| Phone | 01932 253055 | 01932 504450 |
| Friends and Family Test (its own feedback) | 99.1% good or very good584 answers, June 2026 | 94.4% good or very good522 answers, June 2026 |
| Appointments (one month) | 6,197 in August 2026Same day 43.4%; face to face 79.5% | 5,840 in August 2026Same day 34.2%; face to face 75.7% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.62England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent6.8 including trainees and locums2,076 patients per permanent GP | 9.7 qualified permanent9.7 including trainees and locums2,515 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.