Elmbridge · Compare
Fort House Surgery vs Hersham Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Fort House Surgery and Hersham Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Fort House SurgeryKT12 3LD | Hersham SurgeryKT12 4HT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.1likely range 78.2 to 88.2100 survey answers | 77.6likely range 69.5 to 83.295 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 93.7%likely range 84.0% to 97.7%, 100 answers | 81.7%likely range 70.2% to 89.4%, 95 answers |
| Access (mean of the two below) | 65.0%likely range 60.6% to 69.0% | 68.0%likely range 63.1% to 72.3% |
| Appointments within two weeks of booking | 74.5%likely range 70.1% to 78.5%, 6,182 appointments | 78.8%likely range 71.9% to 84.3%, 2,542 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 57.1%likely range 50.2% to 63.7%, 4,239 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 80.2%likely range 66.7% to 89.1%, 86 answers | 49.8%likely range 36.8% to 62.8%, 83 answers |
| Reception and admin team | 93.1%likely range 83.0% to 97.3%, 99 answers | 82.6%likely range 70.9% to 90.2%, 91 answers |
| Having a preferred professional | 34.3%likely range 23.1% to 47.7%, 99 answers | 43.0%likely range 31.4% to 55.5%, 95 answers |
| Seeing your preferred professional | 56.8%likely range 36.0% to 75.5%, 39 answers | 18.2%likely range 7.4% to 38.5%, 36 answers |
| Knowing the next step | 95.0%likely range 85.4% to 98.4%, 97 answers | 68.9%likely range 55.8% to 79.5%, 86 answers |
| Contacting the practice | 92.2%likely range 81.7% to 96.9%, 97 answers | 61.3%likely range 48.7% to 72.5%, 94 answers |
| Wait for an appointment | 65.8%likely range 52.0% to 77.4%, 92 answers | 75.8%likely range 62.9% to 85.2%, 84 answers |
| Being listened to | 94.3%likely range 84.1% to 98.1%, 92 answers | 87.9%likely range 77.2% to 94.0%, 92 answers |
| Care and concern | 95.3%likely range 85.7% to 98.6%, 93 answers | 88.7%likely range 78.2% to 94.6%, 91 answers |
| Confidence and trust | 98.5%likely range 90.4% to 99.8%, 94 answers | 97.8%likely range 90.3% to 99.5%, 92 answers |
| Involvement in decisions | 95.5%likely range 85.8% to 98.6%, 93 answers | 98.6%likely range 91.3% to 99.8%, 90 answers |
| Needs met | 95.2%likely range 85.7% to 98.5%, 97 answers | 94.1%likely range 85.0% to 97.8%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.7%likely range 91.0% to 98.0%, 140 patients | 96.2%likely range 90.6% to 98.5%, 105 patients |
| Children at 18 months | 88.5%likely range 82.1% to 92.8%, 139 patients | 96.8%likely range 92.0% to 98.7%, 124 patients |
| Children at 5 years | 85.6%likely range 79.7% to 89.9%, 180 patients | 93.7%likely range 88.4% to 96.6%, 142 patients |
| Women aged 25 to 49 | 76.5%likely range 74.7% to 78.1%, 2,418 patients | 76.9%likely range 74.9% to 78.9%, 1,752 patients |
| Women aged 50 to 64 | 79.6%likely range 77.4% to 81.7%, 1,306 patients | 76.9%likely range 73.8% to 79.7%, 775 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,115August 2026 | 9,868August 2026 |
| Primary care network | Wham PCN | Wham PCN |
| Phone | 01932 253055 | 01932 229033 |
| Friends and Family Test (its own feedback) | 99.1% good or very good584 answers, June 2026 | 93.6% good or very good407 answers, June 2026 |
| Appointments (one month) | 6,197 in August 2026Same day 43.4%; face to face 79.5% | 3,042 in August 2026Same day 42.8%; face to face 74.8% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.67England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent6.8 including trainees and locums2,076 patients per permanent GP | 3.7 qualified permanent5.4 including trainees and locums2,646 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.