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Five Valleys Medical Practice vs The Willow Tree Practice

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Five Valleys Medical Practice and The Willow Tree Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureFive Valleys Medical PracticeGL5 3BSThe Willow Tree PracticeGL10 2NG
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade76.6likely range 62.7 to 85.2101 survey answers81.5likely range 75.6 to 85.8131 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good77.3%likely range 57.6% to 89.6%, 101 answers82.7%likely range 74.4% to 88.7%, 131 answers
Access (mean of the two below)74.7%likely range 71.1% to 77.9%78.6%likely range 75.2% to 81.6%
Appointments within two weeks of booking82.6%likely range 77.8% to 86.6%, 4,283 appointments80.0%likely range 75.0% to 84.3%, 4,351 appointments
Calls answered by the practice66.6%likely range 61.3% to 71.6%, 6,713 calls77.0%likely range 72.3% to 81.2%, 7,158 callsClearly higher
More survey questions (not part of the grade)
Getting through on the phone46.0%likely range 27.4% to 65.8%, 93 answers77.7%likely range 68.7% to 84.7%, 126 answers
Reception and admin team89.9%likely range 71.7% to 96.9%, 99 answers92.8%likely range 86.1% to 96.4%, 129 answers
Having a preferred professional30.5%likely range 15.9% to 50.4%, 102 answers26.8%likely range 19.3% to 35.9%, 131 answers
Seeing your preferred professional39.5%likely range 14.6% to 71.5%, 34 answers25.0%likely range 11.9% to 45.1%, 31 answers
Knowing the next step73.5%likely range 52.9% to 87.3%, 95 answers85.5%likely range 77.3% to 91.1%, 125 answers
Contacting the practice67.7%likely range 47.6% to 82.8%, 100 answers77.8%likely range 68.9% to 84.8%, 127 answers
Wait for an appointment65.7%likely range 44.6% to 82.0%, 90 answers57.3%likely range 47.2% to 66.9%, 116 answers
Being listened to92.6%likely range 75.0% to 98.1%, 98 answers85.9%likely range 77.9% to 91.4%, 128 answers
Care and concern93.8%likely range 76.4% to 98.6%, 97 answers90.2%likely range 83.0% to 94.6%, 128 answers
Confidence and trust98.6%likely range 83.6% to 99.9%, 98 answers95.2%likely range 89.2% to 97.9%, 127 answers
Involvement in decisions98.6%likely range 83.1% to 99.9%, 95 answers92.0%likely range 84.6% to 96.0%, 115 answers
Needs met96.6%likely range 80.4% to 99.5%, 98 answers91.7%likely range 84.9% to 95.7%, 129 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months88.3%likely range 80.7% to 93.2%, 103 patients92.4%likely range 86.1% to 95.9%, 118 patients
Children at 18 months89.9%likely range 82.8% to 94.3%, 109 patients93.4%likely range 87.5% to 96.6%, 121 patients
Children at 5 years94.7%likely range 89.5% to 97.4%, 133 patients92.0%likely range 85.6% to 95.8%, 113 patients
Women aged 25 to 4977.7%likely range 75.9% to 79.4%, 2,077 patients74.0%likely range 71.9% to 75.9%, 1,852 patients
Women aged 50 to 6480.4%likely range 78.3% to 82.4%, 1,449 patients75.4%likely range 72.7% to 77.8%, 1,067 patients
Facts (NHS England, not part of the grade)
Registered patients14,332August 202611,565August 2026
Primary care networkSevern Health PCNSevern Health PCN
Phone01453 76469601453 825690
Friends and Family Test (its own feedback)92.1% good or very good228 answers, June 2026100.0% good or very good5 answers, June 2026
Appointments (one month)9,583 in August 2026Same day 40.8%; face to face 47.9%6,637 in August 2026Same day 46.2%; face to face 58.8%
Antibiotic items per STAR-PU (one year)0.70England 0.74, April 2025 to March 20261.04England 0.74, April 2025 to March 2026
GPs (full-time equivalent)7.5 qualified permanent10.0 including trainees and locums1,906 patients per permanent GP2.7 qualified permanent2.7 including trainees and locums4,252 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences