Birmingham · Compare
Firstcare Practice vs Balsall Heath Health Centre (S)
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Balsall Heath Health Centre (S)’s Practice Grade is clearly higher than Firstcare Practice’s: its likely range lies wholly above.
Side by side
| Measure | Firstcare PracticeB12 9LP | Balsall Heath Health Centre (S)B12 9LP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 66.2likely range 59.8 to 72.399 survey answers | 82.0likely range 76.4 to 86.470 survey answersClearly higher |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 58.4%likely range 49.4% to 67.0%, 99 answers | 78.5%likely range 70.7% to 84.7%, 70 answersClearly higher |
| Access (mean of the two below) | 84.4%likely range 80.4% to 87.6% | 90.1%likely range 85.9% to 90.5% |
| Appointments within two weeks of booking | 93.7%likely range 89.6% to 96.3%, 3,281 appointments | 99.6%likely range 95.4% to 100.0%, 1,484 appointments |
| Calls answered by the practice | 75.0%likely range 68.2% to 80.8%, 3,737 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 39.0%likely range 30.5% to 48.3%, 95 answers | 65.7%likely range 57.1% to 73.3%, 68 answers |
| Reception and admin team | 77.9%likely range 69.4% to 84.5%, 98 answers | 71.4%likely range 63.1% to 78.5%, 69 answers |
| Having a preferred professional | 52.3%likely range 43.3% to 61.1%, 99 answers | 37.2%likely range 29.4% to 45.7%, 70 answers |
| Seeing your preferred professional | 38.2%likely range 27.3% to 50.5%, 55 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 80.6%likely range 71.9% to 87.1%, 87 answers | 69.0%likely range 60.4% to 76.5%, 66 answers |
| Contacting the practice | 53.9%likely range 44.8% to 62.9%, 96 answers | 72.3%likely range 63.9% to 79.3%, 68 answers |
| Wait for an appointment | 41.1%likely range 32.0% to 50.8%, 87 answers | 76.9%likely range 68.3% to 83.7%, 61 answers |
| Being listened to | 79.6%likely range 71.1% to 86.1%, 93 answers | 79.0%likely range 71.1% to 85.3%, 66 answers |
| Care and concern | 76.9%likely range 68.2% to 83.8%, 94 answers | 83.2%likely range 75.7% to 88.7%, 68 answers |
| Confidence and trust | 91.5%likely range 84.6% to 95.4%, 90 answers | 83.6%likely range 75.9% to 89.2%, 64 answers |
| Involvement in decisions | 90.6%likely range 83.3% to 94.9%, 86 answers | 83.8%likely range 76.0% to 89.4%, 62 answers |
| Needs met | 85.5%likely range 77.7% to 90.9%, 93 answers | 78.3%likely range 70.2% to 84.7%, 65 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 77.1%likely range 69.2% to 83.5%, 131 patients | 72.7%likely range 61.9% to 81.4%, 77 patients |
| Children at 18 months | 67.3%likely range 57.6% to 75.8%, 98 patients | 62.9%likely range 51.1% to 73.2%, 70 patients |
| Children at 5 years | 53.9%likely range 44.8% to 62.7%, 115 patients | 72.1%likely range 59.8% to 81.8%, 61 patients |
| Women aged 25 to 49 | 37.8%likely range 35.4% to 40.2%, 1,509 patients | 50.7%likely range 47.3% to 54.1%, 829 patients |
| Women aged 50 to 64 | 64.9%likely range 60.0% to 69.5%, 382 patients | 71.7%likely range 65.1% to 77.5%, 198 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,806August 2026 | 4,330August 2026 |
| Primary care network | Balsall Heath, Sparkhill & Moseley PCN | Balsall Heath, Sparkhill & Moseley PCN |
| Phone | 0121 4404666 | 0121 4110345 |
| Friends and Family Test (its own feedback) | 82.5% good or very good63 answers, June 2026 | 94.3% good or very good70 answers, June 2026 |
| Appointments (one month) | 4,283 in August 2026Same day 59.4%; face to face 61.0% | 2,026 in August 2026Same day 62.5%; face to face 45.2% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.2 qualified permanent5.1 including trainees and locums3,548 patients per permanent GP | 2.0 qualified permanent4.1 including trainees and locums2,180 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.