Barking and Dagenham · Compare
First Avenue Surgery vs Heathway Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
First Avenue Surgery and Heathway Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | First Avenue SurgeryRM10 9AT | Heathway Medical CentreRM10 9HU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.2likely range 81.6 to 88.0108 survey answers | 79.4likely range 73.8 to 83.993 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.5%likely range 79.9% to 88.2%, 108 answers | 78.4%likely range 70.6% to 84.6%, 93 answers |
| Access (mean of the two below) | 86.7%likely range 81.1% to 90.4% | 81.5%likely range 77.0% to 85.3% |
| Appointments within two weeks of booking | 93.4%likely range 86.2% to 97.0%, 1,344 appointments | 100.0%likely range 96.7% to 100.0%, 1,745 appointments |
| Calls answered by the practice | 80.0%likely range 71.4% to 86.5%, 2,237 callsClearly higher | 62.8%likely range 54.6% to 70.4%, 2,928 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 74.5%likely range 69.1% to 79.3%, 104 answers | 74.9%likely range 66.3% to 82.0%, 83 answers |
| Reception and admin team | 87.2%likely range 82.9% to 90.6%, 107 answers | 88.8%likely range 81.9% to 93.3%, 87 answers |
| Having a preferred professional | 50.2%likely range 44.4% to 56.0%, 105 answers | 40.2%likely range 32.1% to 48.8%, 93 answers |
| Seeing your preferred professional | 36.2%likely range 27.9% to 45.3%, 44 answers | 33.9%likely range 21.7% to 48.7%, 33 answers |
| Knowing the next step | 76.7%likely range 71.2% to 81.4%, 99 answers | 83.1%likely range 75.3% to 88.9%, 83 answers |
| Contacting the practice | 77.1%likely range 71.9% to 81.6%, 105 answers | 80.2%likely range 72.4% to 86.3%, 89 answers |
| Wait for an appointment | 53.0%likely range 46.7% to 59.2%, 90 answers | 65.0%likely range 55.4% to 73.5%, 75 answers |
| Being listened to | 93.6%likely range 90.0% to 95.9%, 103 answers | 91.6%likely range 85.3% to 95.3%, 88 answers |
| Care and concern | 91.3%likely range 87.4% to 94.1%, 102 answers | 86.7%likely range 79.5% to 91.6%, 87 answers |
| Confidence and trust | 95.6%likely range 92.4% to 97.5%, 99 answers | 96.8%likely range 91.9% to 98.8%, 85 answers |
| Involvement in decisions | 95.4%likely range 92.2% to 97.4%, 99 answers | 96.8%likely range 91.8% to 98.8%, 83 answers |
| Needs met | 93.0%likely range 89.2% to 95.5%, 99 answers | 90.2%likely range 83.6% to 94.4%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.2%likely range 81.8% to 97.7%, 44 patients | 69.0%likely range 58.6% to 77.7%, 87 patients |
| Children at 18 months | 70.5%likely range 55.8% to 81.8%, 44 patients | 68.1%likely range 59.1% to 76.0%, 113 patients |
| Children at 5 years | 79.0%likely range 67.4% to 87.3%, 62 patients | 69.7%likely range 59.5% to 78.2%, 89 patients |
| Women aged 25 to 49 | 64.7%likely range 61.5% to 67.7%, 911 patients | 64.7%likely range 62.2% to 67.2%, 1,353 patients |
| Women aged 50 to 64 | 75.9%likely range 71.4% to 79.8%, 394 patients | 74.3%likely range 70.2% to 78.0%, 482 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,906August 2026 | 6,739August 2026 |
| Primary care network | Barking & Dagenham East One PCN | Barking & Dagenham East One PCN |
| Phone | 020 85924082 | 020 85921771 |
| Friends and Family Test (its own feedback) | 100.0% good or very good14 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,629 in August 2026Same day 24.9%; face to face 68.0% | 2,663 in August 2026Same day 24.2%; face to face 60.1% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.49England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.8 qualified permanent0.8 including trainees and locums | 0.7 qualified permanent0.7 including trainees and locums |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.