Bromley · Compare
Family Surgery vs Bank House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Family Surgery’s Practice Grade is clearly higher than Bank House Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Family SurgeryBR6 6BG | Bank House SurgeryBR6 7BA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.4likely range 84.7 to 89.5107 survey answersClearly higher | 82.3likely range 79.6 to 84.3120 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 87.3%likely range 84.4% to 89.8%, 107 answersClearly higher | 80.1%likely range 77.5% to 82.5%, 120 answers |
| Access (mean of the two below) | 87.4%likely range 81.7% to 91.1% | 87.2%likely range 80.8% to 91.1% |
| Appointments within two weeks of booking | 86.7%likely range 78.5% to 92.0%, 1,492 appointments | 94.9%likely range 86.9% to 98.1%, 1,052 appointments |
| Calls answered by the practice | 88.1%likely range 80.0% to 93.2%, 1,960 calls | 79.4%likely range 69.6% to 86.6%, 1,779 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 80.4%likely range 76.9% to 83.5%, 103 answers | 80.8%likely range 78.1% to 83.2%, 112 answers |
| Reception and admin team | 89.1%likely range 86.3% to 91.4%, 108 answers | 86.9%likely range 84.7% to 88.9%, 117 answers |
| Having a preferred professional | 29.0%likely range 25.5% to 32.8%, 107 answers | 25.6%likely range 23.0% to 28.4%, 120 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 74.8%likely range 69.3% to 79.6%, 34 answers |
| Knowing the next step | 93.6%likely range 91.4% to 95.3%, 107 answers | 90.6%likely range 88.6% to 92.3%, 117 answers |
| Contacting the practice | 88.7%likely range 85.9% to 91.0%, 109 answers | 79.2%likely range 76.6% to 81.6%, 119 answers |
| Wait for an appointment | 80.9%likely range 77.2% to 84.1%, 92 answers | 90.4%likely range 88.2% to 92.3%, 100 answers |
| Being listened to | 94.8%likely range 92.6% to 96.3%, 103 answers | 87.5%likely range 85.1% to 89.5%, 107 answers |
| Care and concern | 93.6%likely range 91.2% to 95.3%, 103 answers | 82.1%likely range 79.5% to 84.5%, 108 answers |
| Confidence and trust | 94.2%likely range 92.0% to 95.8%, 105 answers | 95.5%likely range 93.9% to 96.7%, 108 answers |
| Involvement in decisions | 96.0%likely range 94.1% to 97.4%, 102 answers | 92.6%likely range 90.6% to 94.2%, 102 answers |
| Needs met | 94.5%likely range 92.3% to 96.1%, 105 answers | 93.2%likely range 91.4% to 94.7%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.7%likely range 72.2% to 93.3%, 42 patients | 84.8%likely range 69.1% to 93.3%, 33 patients |
| Children at 18 months | 82.4%likely range 66.5% to 91.7%, 34 patients | 86.2%likely range 69.4% to 94.5%, 29 patients |
| Children at 5 years | 88.6%likely range 76.0% to 95.0%, 44 patients | 61.5%likely range 45.9% to 75.1%, 39 patients |
| Women aged 25 to 49 | 79.2%likely range 75.9% to 82.1%, 658 patients | 75.4%likely range 71.3% to 79.0%, 487 patients |
| Women aged 50 to 64 | 86.3%likely range 82.4% to 89.5%, 358 patients | 84.8%likely range 80.6% to 88.3%, 330 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,281August 2026 | 3,377August 2026 |
| Primary care network | Orpington PCN | Orpington PCN |
| Phone | 01689 850231 | 01689 857691 |
| Friends and Family Test (its own feedback) | 88.2% good or very good34 answers, June 2026 | 96.3% good or very good82 answers, June 2026 |
| Appointments (one month) | 1,688 in August 2026Same day 40.5%; face to face 47.6% | 1,676 in August 2026Same day 68.6%; face to face 46.0% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.79England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.3 qualified permanent1.5 including trainees and locums3,345 patients per permanent GP | 0.8 qualified permanent1.1 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.