Ashfield · Compare
Family Medical Centre (Kirkby) vs Health Care Complex, Kirkby
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Family Medical Centre (Kirkby) and Health Care Complex, Kirkby cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Family Medical Centre (Kirkby)NG17 7BG | Health Care Complex, KirkbyNG17 7BG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.5likely range 77.0 to 83.2110 survey answers | 77.4likely range 73.3 to 80.9106 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 85.9%likely range 81.5% to 89.4%, 110 answersClearly higher | 74.3%likely range 69.0% to 79.0%, 106 answers |
| Access (mean of the two below) | 67.7%likely range 62.4% to 71.7% | 84.4%likely range 78.8% to 88.3%Clearly higher |
| Appointments within two weeks of booking | 87.6%likely range 78.9% to 93.0%, 1,294 appointments | 88.1%likely range 79.9% to 93.2%, 1,417 appointments |
| Calls answered by the practice | 47.7%likely range 41.8% to 53.7%, 5,569 calls | 80.6%likely range 72.9% to 86.5%, 2,672 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.8%likely range 68.3% to 78.6%, 102 answers | 49.5%likely range 43.8% to 55.2%, 105 answers |
| Reception and admin team | 81.9%likely range 77.1% to 85.9%, 107 answers | 83.2%likely range 78.5% to 87.1%, 105 answers |
| Having a preferred professional | 36.1%likely range 30.7% to 41.7%, 107 answers | 30.3%likely range 25.3% to 35.8%, 105 answers |
| Seeing your preferred professional | 36.1%likely range 27.0% to 46.4%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.4%likely range 83.1% to 90.8%, 107 answers | 78.4%likely range 73.2% to 82.8%, 100 answers |
| Contacting the practice | 83.5%likely range 78.9% to 87.3%, 110 answers | 70.9%likely range 65.4% to 75.9%, 104 answers |
| Wait for an appointment | 88.2%likely range 83.9% to 91.5%, 102 answers | 77.3%likely range 71.9% to 81.8%, 99 answers |
| Being listened to | 92.9%likely range 89.3% to 95.3%, 106 answers | 84.5%likely range 79.9% to 88.3%, 103 answers |
| Care and concern | 96.0%likely range 93.1% to 97.7%, 107 answers | 89.6%likely range 85.5% to 92.6%, 102 answers |
| Confidence and trust | 94.5%likely range 91.3% to 96.6%, 106 answers | 97.7%likely range 95.3% to 98.9%, 103 answers |
| Involvement in decisions | 93.7%likely range 90.3% to 96.0%, 103 answers | 90.1%likely range 85.9% to 93.1%, 96 answers |
| Needs met | 96.6%likely range 93.8% to 98.1%, 106 answers | 85.6%likely range 81.1% to 89.2%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 98.1%likely range 89.9% to 99.7%, 52 patients | 97.4%likely range 86.8% to 99.5%, 39 patients |
| Children at 18 months | 93.0%likely range 81.4% to 97.6%, 43 patients | 88.2%likely range 76.6% to 94.5%, 51 patients |
| Children at 5 years | 78.0%likely range 63.3% to 88.0%, 41 patients | 85.4%likely range 72.8% to 92.8%, 48 patients |
| Women aged 25 to 49 | 68.6%likely range 65.5% to 71.5%, 945 patients | 67.6%likely range 64.0% to 70.9%, 709 patients |
| Women aged 50 to 64 | 71.9%likely range 67.6% to 75.9%, 449 patients | 69.1%likely range 64.0% to 73.8%, 337 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,470August 2026 | 4,314August 2026 |
| Primary care network | Ashfield South PCN | Ashfield South PCN |
| Phone | 01623 757219 | 01623 752312 |
| Friends and Family Test (its own feedback) | 98.2% good or very good171 answers, June 2026 | 91.7% good or very good229 answers, June 2026 |
| Appointments (one month) | 2,588 in August 2026Same day 26.2%; face to face 74.8% | 2,003 in August 2026Same day 39.2%; face to face 90.3% |
| Antibiotic items per STAR-PU (one year) | 0.97England 0.74, April 2025 to March 2026 | 1.17England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.2 qualified permanent6.1 including trainees and locums4,662 patients per permanent GP | 1.6 qualified permanent1.6 including trainees and locums2,674 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.