Castle Point · Compare
Essex Way Surgery vs High Road Family Doctors
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Essex Way Surgery and High Road Family Doctors cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Essex Way SurgerySS7 1LT | High Road Family DoctorsSS7 5LN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.2likely range 79.1 to 86.3107 survey answers | 79.9likely range 76.1 to 83.1104 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 88.1%likely range 82.9% to 91.9%, 107 answers | 84.3%likely range 79.5% to 88.1%, 104 answers |
| Access (mean of the two below) | 71.6%likely range 65.0% to 76.8% | 69.6%likely range 63.1% to 75.2% |
| Appointments within two weeks of booking | 80.0%likely range 68.9% to 87.8%, 1,026 appointments | 64.2%likely range 54.7% to 72.8%, 1,605 appointments |
| Calls answered by the practice | 63.1%likely range 55.8% to 69.9%, 3,647 calls | 74.9%likely range 66.1% to 82.0%, 2,327 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.1%likely range 59.2% to 72.3%, 107 answers | 69.6%likely range 63.8% to 74.8%, 100 answers |
| Reception and admin team | 89.8%likely range 84.8% to 93.3%, 107 answers | 96.3%likely range 93.3% to 98.0%, 102 answers |
| Having a preferred professional | 25.4%likely range 19.8% to 31.9%, 108 answers | 24.0%likely range 19.3% to 29.3%, 104 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.8%likely range 81.3% to 90.9%, 104 answers | 85.5%likely range 80.8% to 89.3%, 99 answers |
| Contacting the practice | 74.9%likely range 68.4% to 80.4%, 107 answers | 81.6%likely range 76.6% to 85.8%, 102 answers |
| Wait for an appointment | 66.9%likely range 59.8% to 73.3%, 100 answers | 61.2%likely range 55.0% to 67.0%, 94 answers |
| Being listened to | 91.8%likely range 87.0% to 94.9%, 104 answers | 84.0%likely range 79.1% to 87.9%, 100 answers |
| Care and concern | 92.2%likely range 87.4% to 95.2%, 101 answers | 84.6%likely range 79.8% to 88.4%, 101 answers |
| Confidence and trust | 94.4%likely range 90.1% to 96.9%, 102 answers | 92.8%likely range 89.1% to 95.4%, 101 answers |
| Involvement in decisions | 95.5%likely range 91.5% to 97.7%, 100 answers | 93.6%likely range 89.9% to 96.0%, 95 answers |
| Needs met | 97.0%likely range 93.5% to 98.7%, 103 answers | 90.7%likely range 86.6% to 93.6%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.8%likely range 83.2% to 97.9%, 48 patients | 94.2%likely range 84.4% to 98.0%, 52 patients |
| Children at 18 months | 92.5%likely range 82.1% to 97.0%, 53 patients | 91.1%likely range 79.3% to 96.5%, 45 patients |
| Children at 5 years | 88.5%likely range 77.0% to 94.6%, 52 patients | 91.5%likely range 80.1% to 96.6%, 47 patients |
| Women aged 25 to 49 | 75.8%likely range 72.7% to 78.7%, 766 patients | 77.3%likely range 74.3% to 80.1%, 790 patients |
| Women aged 50 to 64 | 81.8%likely range 78.4% to 84.8%, 560 patients | 90.7%likely range 87.5% to 93.2%, 399 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,434August 2026 | 4,485August 2026 |
| Primary care network | Benfleet PCN | Benfleet PCN |
| Phone | 01268 792000 | 01268 753591 |
| Friends and Family Test (its own feedback) | 100.0% good or very good12 answers, June 2026 | 100.0% good or very good26 answers, June 2026 |
| Appointments (one month) | 1,578 in August 2026Same day 32.4%; face to face 83.7% | 1,726 in August 2026Same day 35.1%; face to face 70.5% |
| Antibiotic items per STAR-PU (one year) | 0.60England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent2.6 including trainees and locums2,239 patients per permanent GP | 3.9 qualified permanent3.9 including trainees and locums1,140 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.