Redditch · Compare
Elgar House vs The Dow Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Elgar House and The Dow Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Elgar HouseB97 4AB | The Dow SurgeryB97 4AJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.8likely range 71.3 to 90.293 survey answers | 73.0likely range 65.5 to 79.0130 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.1%likely range 69.8% to 96.6%, 93 answers | 73.6%likely range 63.1% to 81.9%, 130 answers |
| Access (mean of the two below) | 74.7%likely range 71.1% to 77.7% | 71.5%likely range 67.0% to 75.5% |
| Appointments within two weeks of booking | 84.8%likely range 80.1% to 88.5%, 4,233 appointments | 78.1%likely range 71.1% to 83.8%, 2,452 appointments |
| Calls answered by the practice | 64.5%likely range 59.2% to 69.4%, 6,943 calls | 64.9%likely range 59.0% to 70.4%, 5,575 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 57.3%likely range 36.8% to 75.6%, 91 answers | 58.4%likely range 47.4% to 68.6%, 126 answers |
| Reception and admin team | 96.4%likely range 79.4% to 99.5%, 93 answers | 85.7%likely range 76.4% to 91.7%, 128 answers |
| Having a preferred professional | 45.3%likely range 26.7% to 65.3%, 93 answers | 30.5%likely range 21.6% to 41.2%, 130 answers |
| Seeing your preferred professional | 38.2%likely range 15.1% to 68.2%, 41 answers | 28.8%likely range 13.6% to 50.9%, 33 answers |
| Knowing the next step | 85.1%likely range 64.7% to 94.7%, 90 answers | 84.1%likely range 74.6% to 90.5%, 128 answers |
| Contacting the practice | 83.6%likely range 63.2% to 93.8%, 92 answers | 74.9%likely range 64.5% to 83.0%, 131 answers |
| Wait for an appointment | 78.9%likely range 57.0% to 91.4%, 84 answers | 64.0%likely range 52.7% to 73.9%, 121 answers |
| Being listened to | 93.8%likely range 75.8% to 98.6%, 93 answers | 84.8%likely range 75.5% to 91.1%, 129 answers |
| Care and concern | 90.9%likely range 71.8% to 97.5%, 91 answers | 86.5%likely range 77.4% to 92.3%, 128 answers |
| Confidence and trust | 98.8%likely range 82.9% to 99.9%, 92 answers | 90.9%likely range 82.5% to 95.4%, 126 answers |
| Involvement in decisions | 98.7%likely range 82.2% to 99.9%, 88 answers | 90.6%likely range 81.9% to 95.4%, 119 answers |
| Needs met | 96.8%likely range 79.2% to 99.6%, 88 answers | 91.7%likely range 83.6% to 96.0%, 129 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.2%likely range 83.6% to 94.3%, 122 patients | 88.6%likely range 81.1% to 93.3%, 105 patients |
| Children at 18 months | 90.1%likely range 83.5% to 94.2%, 121 patients | 99.1%likely range 95.2% to 99.8%, 115 patients |
| Children at 5 years | 79.3%likely range 72.2% to 85.0%, 150 patients | 88.0%likely range 81.4% to 92.5%, 133 patients |
| Women aged 25 to 49 | 64.9%likely range 63.0% to 66.8%, 2,518 patients | 67.7%likely range 65.6% to 69.7%, 1,983 patients |
| Women aged 50 to 64 | 71.7%likely range 69.0% to 74.3%, 1,116 patients | 75.8%likely range 72.8% to 78.5%, 859 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,076August 2026 | 11,637August 2026 |
| Primary care network | Redditch & Bromsgrove Kingfisher PCN | Redditch & Bromsgrove Kingfisher PCN |
| Phone | 01527 69261 | 01527 62285 |
| Friends and Family Test (its own feedback) | 95.0% good or very good20 answers, June 2026 | 94.8% good or very good115 answers, June 2026 |
| Appointments (one month) | 7,546 in August 2026Same day 37.5%; face to face 69.9% | 5,191 in August 2026Same day 37.0%; face to face 69.8% |
| Antibiotic items per STAR-PU (one year) | 0.75England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent8.9 including trainees and locums2,065 patients per permanent GP | 5.4 qualified permanent8.2 including trainees and locums2,139 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.