Hillingdon · Compare
Eastbury Surgery vs Acre Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Eastbury Surgery and Acre Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Eastbury SurgeryHA6 3BG | Acre SurgeryHA6 1BT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.0likely range 77.8 to 86.9121 survey answers | 74.1likely range 69.1 to 78.4105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 81.8%likely range 74.5% to 87.3%, 121 answers | 69.2%likely range 62.4% to 75.2%, 105 answers |
| Access (mean of the two below) | 85.6%likely range 81.9% to 88.5% | 85.4%likely range 79.9% to 88.1% |
| Appointments within two weeks of booking | 95.1%likely range 91.8% to 97.1%, 4,032 appointments | 94.9%likely range 89.4% to 97.6%, 1,887 appointments |
| Calls answered by the practice | 75.9%likely range 69.4% to 81.4%, 3,986 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.6%likely range 54.8% to 71.5%, 109 answers | 58.6%likely range 51.3% to 65.6%, 96 answers |
| Reception and admin team | 83.7%likely range 76.6% to 89.0%, 119 answers | 80.5%likely range 74.3% to 85.4%, 104 answers |
| Having a preferred professional | 46.3%likely range 38.2% to 54.7%, 120 answers | 40.9%likely range 34.2% to 47.9%, 104 answers |
| Seeing your preferred professional | 29.7%likely range 19.5% to 42.5%, 52 answers | 22.3%likely range 14.1% to 33.4%, 39 answers |
| Knowing the next step | 87.5%likely range 80.7% to 92.2%, 114 answers | 74.9%likely range 68.1% to 80.6%, 97 answers |
| Contacting the practice | 79.6%likely range 71.9% to 85.5%, 117 answers | 65.8%likely range 58.9% to 72.2%, 103 answers |
| Wait for an appointment | 75.3%likely range 66.8% to 82.2%, 104 answers | 74.8%likely range 67.8% to 80.7%, 93 answers |
| Being listened to | 95.6%likely range 90.6% to 98.0%, 117 answers | 73.1%likely range 66.3% to 78.9%, 100 answers |
| Care and concern | 91.6%likely range 85.6% to 95.2%, 117 answers | 73.2%likely range 66.4% to 79.0%, 101 answers |
| Confidence and trust | 97.7%likely range 93.4% to 99.2%, 115 answers | 81.1%likely range 74.9% to 86.0%, 101 answers |
| Involvement in decisions | 97.4%likely range 92.8% to 99.1%, 109 answers | 79.3%likely range 72.7% to 84.6%, 95 answers |
| Needs met | 94.0%likely range 88.6% to 96.9%, 118 answers | 76.4%likely range 69.9% to 81.9%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 76.9%likely range 65.4% to 85.5%, 65 patients | 80.3%likely range 69.2% to 88.1%, 66 patients |
| Children at 18 months | 84.4%likely range 73.6% to 91.3%, 64 patients | 73.6%likely range 60.4% to 83.6%, 53 patients |
| Children at 5 years | 83.6%likely range 72.9% to 90.6%, 67 patients | 56.9%likely range 44.8% to 68.2%, 65 patients |
| Women aged 25 to 49 | 56.2%likely range 53.6% to 58.8%, 1,399 patients | 52.6%likely range 49.5% to 55.7%, 983 patients |
| Women aged 50 to 64 | 72.4%likely range 69.0% to 75.5%, 742 patients | 73.5%likely range 69.1% to 77.6%, 412 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,932August 2026 | 5,388August 2026 |
| Primary care network | North Connect PCN | North Connect PCN |
| Phone | 01923 845945 | 01923 820844 |
| Friends and Family Test (its own feedback) | 98.2% good or very good57 answers, June 2026 | 100.0% good or very good33 answers, June 2026 |
| Appointments (one month) | 7,145 in August 2026Same day 62.0%; face to face 82.3% | 2,910 in August 2026Same day 52.1%; face to face 72.9% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent6.9 including trainees and locums2,010 patients per permanent GP | 3.0 qualified permanent3.0 including trainees and locums1,806 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.