Luton · Compare
Dr Whm Matta's Practice vs Lister House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dr Whm Matta's Practice’s Practice Grade is clearly higher than Lister House Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Dr Whm Matta's PracticeLU4 9QZ | Lister House SurgeryLU4 8DG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.9likely range 83.7 to 90.6108 survey answersClearly higher | 54.0likely range 48.0 to 59.985 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 92.2%likely range 86.5% to 95.6%, 108 answersClearly higher | 46.2%likely range 38.1% to 54.4%, 85 answers |
| Access (mean of the two below) | 77.8%likely range 73.3% to 81.7% | 72.0%likely range 65.5% to 77.1% |
| Appointments within two weeks of booking | 83.9%likely range 79.0% to 87.8%, 4,077 appointments | 91.7%likely range 82.6% to 96.3%, 1,005 appointments |
| Calls answered by the practice | 71.7%likely range 64.0% to 78.3%, 3,138 callsClearly higher | 52.1%likely range 42.9% to 61.2%, 2,312 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.2%likely range 68.4% to 82.5%, 105 answers | 32.3%likely range 25.0% to 40.5%, 83 answers |
| Reception and admin team | 90.9%likely range 85.0% to 94.6%, 107 answers | 51.7%likely range 43.3% to 60.0%, 82 answers |
| Having a preferred professional | 56.4%likely range 48.1% to 64.4%, 106 answers | 21.8%likely range 15.7% to 29.3%, 85 answers |
| Seeing your preferred professional | 53.4%likely range 41.7% to 64.7%, 54 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 83.8%likely range 76.6% to 89.1%, 102 answers | 66.1%likely range 57.2% to 74.0%, 73 answers |
| Contacting the practice | 81.8%likely range 74.5% to 87.3%, 107 answers | 38.8%likely range 31.0% to 47.2%, 83 answers |
| Wait for an appointment | 80.1%likely range 72.5% to 86.0%, 101 answers | 53.5%likely range 44.5% to 62.2%, 73 answers |
| Being listened to | 95.4%likely range 90.5% to 97.9%, 105 answers | 63.8%likely range 55.3% to 71.5%, 81 answers |
| Care and concern | 90.8%likely range 84.7% to 94.6%, 104 answers | 69.8%likely range 61.5% to 77.0%, 80 answers |
| Confidence and trust | 96.5%likely range 91.9% to 98.5%, 106 answers | 76.4%likely range 68.2% to 83.1%, 76 answers |
| Involvement in decisions | 94.9%likely range 89.7% to 97.5%, 103 answers | 69.2%likely range 60.6% to 76.7%, 76 answers |
| Needs met | 97.2%likely range 92.8% to 98.9%, 105 answers | 62.4%likely range 53.7% to 70.4%, 77 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.8%likely range 80.0% to 91.5%, 136 patients | 89.7%likely range 82.1% to 94.3%, 97 patients |
| Children at 18 months | 82.7%likely range 75.2% to 88.3%, 127 patients | 92.9%likely range 85.3% to 96.7%, 84 patients |
| Children at 5 years | 84.7%likely range 77.2% to 90.1%, 118 patients | 78.2%likely range 65.6% to 87.1%, 55 patients |
| Women aged 25 to 49 | 54.0%likely range 51.7% to 56.4%, 1,697 patients | 60.8%likely range 57.9% to 63.7%, 1,087 patients |
| Women aged 50 to 64 | 63.7%likely range 60.0% to 67.2%, 680 patients | 80.5%likely range 76.5% to 83.9%, 441 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,117August 2026 | 6,216August 2026 |
| Primary care network | Hatters Health PCN | Hatters Health PCN |
| Phone | 01582 572817 | 01582 578989 |
| Friends and Family Test (its own feedback) | 94.1% good or very good188 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,379 in August 2026Same day 58.2%; face to face 48.1% | 2,018 in August 2026Same day 26.9%; face to face 72.8% |
| Antibiotic items per STAR-PU (one year) | 0.92England 0.74, April 2025 to March 2026 | 0.49England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent3.6 including trainees and locums2,540 patients per permanent GP | 2.1 qualified permanent4.5 including trainees and locums2,914 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.