Havering · Compare
Dr Vm Patel vs Suttons Avenue Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Suttons Avenue Surgery’s Practice Grade is clearly higher than Dr Vm Patel’s: its likely range lies wholly above.
Side by side
| Measure | Dr Vm PatelRM11 3SZ | Suttons Avenue SurgeryRM12 4LF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.1likely range 67.6 to 74.0112 survey answers | 87.5likely range 82.8 to 89.9108 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 68.4%likely range 64.7% to 71.8%, 112 answers | 84.4%likely range 80.5% to 87.6%, 108 answersClearly higher |
| Access (mean of the two below) | 77.1%likely range 69.5% to 82.8% | 94.7%likely range 81.6% to 96.9% |
| Appointments within two weeks of booking | 74.2%likely range 62.0% to 83.5%, 926 appointments | 98.4%likely range 73.4% to 99.9%, 184 appointments |
| Calls answered by the practice | 79.9%likely range 71.0% to 86.5%, 2,112 calls | 90.9%likely range 83.2% to 95.2%, 1,895 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 80.2%likely range 76.9% to 83.1%, 107 answers | 84.6%likely range 80.7% to 87.8%, 109 answers |
| Reception and admin team | 79.0%likely range 75.7% to 82.0%, 108 answers | 90.1%likely range 86.7% to 92.6%, 107 answers |
| Having a preferred professional | 30.8%likely range 27.4% to 34.5%, 112 answers | 42.6%likely range 37.8% to 47.6%, 106 answers |
| Seeing your preferred professional | 61.4%likely range 54.4% to 68.0%, 35 answers | 72.3%likely range 65.0% to 78.6%, 46 answers |
| Knowing the next step | 89.8%likely range 87.3% to 91.9%, 110 answers | 89.5%likely range 86.1% to 92.2%, 107 answers |
| Contacting the practice | 70.7%likely range 67.1% to 74.1%, 111 answers | 86.2%likely range 82.4% to 89.3%, 107 answers |
| Wait for an appointment | 41.0%likely range 37.1% to 45.1%, 98 answers | 67.7%likely range 62.7% to 72.3%, 99 answers |
| Being listened to | 88.8%likely range 86.1% to 91.0%, 109 answers | 90.1%likely range 86.7% to 92.6%, 107 answers |
| Care and concern | 87.8%likely range 85.1% to 90.2%, 108 answers | 87.9%likely range 84.3% to 90.8%, 107 answers |
| Confidence and trust | 95.5%likely range 93.5% to 96.8%, 108 answers | 93.9%likely range 91.0% to 95.9%, 105 answers |
| Involvement in decisions | 91.3%likely range 88.8% to 93.3%, 104 answers | 93.6%likely range 90.6% to 95.6%, 101 answers |
| Needs met | 85.2%likely range 82.2% to 87.8%, 108 answers | 92.9%likely range 89.8% to 95.0%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.8%likely range 79.8% to 99.3%, 24 patients | 96.8%likely range 83.8% to 99.4%, 31 patients |
| Children at 18 months | 89.7%likely range 73.6% to 96.4%, 29 patients | 89.2%likely range 75.3% to 95.7%, 37 patients |
| Children at 5 years | 93.8%likely range 79.9% to 98.3%, 32 patients | 85.7%likely range 70.6% to 93.7%, 35 patients |
| Women aged 25 to 49 | 71.6%likely range 67.5% to 75.3%, 517 patients | 64.5%likely range 60.7% to 68.1%, 645 patients |
| Women aged 50 to 64 | 91.6%likely range 87.9% to 94.3%, 287 patients | 79.7%likely range 75.6% to 83.3%, 414 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,436August 2026 | 4,305August 2026 |
| Primary care network | Havering South PCN | Havering South PCN |
| Phone | 01708 442117 | 01708 442711 |
| Friends and Family Test (its own feedback) | 95.2% good or very good63 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,706 in August 2026Same day 27.7%; face to face 35.8% | 1,487 in August 2026Same day 44.5%; face to face 61.6% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.4 qualified permanent0.4 including trainees and locums | 2.0 qualified permanent2.0 including trainees and locums2,110 patients per permanent GP |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.