Havering · Compare
Dr Gupta vs Chase Cross Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dr Gupta and Chase Cross Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Dr GuptaRM7 8BU | Chase Cross Medical CentreRM5 3PJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.7likely range 76.0 to 82.6102 survey answers | 87.1likely range 81.5 to 90.692 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 83.5%likely range 80.8% to 85.9%, 102 answers | 89.8%likely range 82.0% to 94.5%, 92 answers |
| Access (mean of the two below) | 70.6%likely range 60.2% to 78.7% | 80.7%likely range 75.8% to 84.5% |
| Appointments within two weeks of booking | 67.4%likely range 50.4% to 80.8%, 509 appointments | 93.4%likely range 87.4% to 96.7%, 1,784 appointmentsClearly higher |
| Calls answered by the practice | 73.6%likely range 61.6% to 82.9%, 1,313 calls | 67.9%likely range 60.2% to 74.7%, 3,239 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 82.6%likely range 79.9% to 85.0%, 103 answers | 62.6%likely range 51.7% to 72.4%, 80 answers |
| Reception and admin team | 84.0%likely range 81.4% to 86.4%, 102 answers | 89.5%likely range 81.5% to 94.3%, 90 answers |
| Having a preferred professional | 42.7%likely range 39.3% to 46.1%, 100 answers | 48.2%likely range 38.2% to 58.3%, 90 answers |
| Seeing your preferred professional | 61.2%likely range 55.4% to 66.7%, 36 answers | 52.3%likely range 38.0% to 66.2%, 45 answers |
| Knowing the next step | 93.0%likely range 91.0% to 94.6%, 97 answers | 84.2%likely range 74.9% to 90.4%, 84 answers |
| Contacting the practice | 80.2%likely range 77.4% to 82.7%, 102 answers | 80.4%likely range 71.0% to 87.3%, 89 answers |
| Wait for an appointment | 46.0%likely range 42.5% to 49.5%, 93 answers | 47.7%likely range 37.5% to 58.0%, 87 answers |
| Being listened to | 89.6%likely range 87.3% to 91.5%, 101 answers | 93.5%likely range 86.4% to 97.0%, 89 answers |
| Care and concern | 87.2%likely range 84.7% to 89.3%, 101 answers | 94.4%likely range 87.6% to 97.6%, 89 answers |
| Confidence and trust | 94.6%likely range 92.8% to 95.9%, 99 answers | 96.7%likely range 90.5% to 98.9%, 86 answers |
| Involvement in decisions | 94.9%likely range 93.1% to 96.2%, 94 answers | 90.9%likely range 83.1% to 95.3%, 88 answers |
| Needs met | 95.6%likely range 93.9% to 96.8%, 94 answers | 91.2%likely range 83.3% to 95.6%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.9%likely range 71.9% to 96.1%, 27 patients | 93.4%likely range 84.3% to 97.4%, 61 patients |
| Children at 18 months | 71.4%likely range 52.9% to 84.7%, 28 patients | 72.5%likely range 61.0% to 81.6%, 69 patients |
| Children at 5 years | 93.1%likely range 78.0% to 98.1%, 29 patients | 73.7%likely range 64.0% to 81.5%, 95 patients |
| Women aged 25 to 49 | 64.9%likely range 60.5% to 69.0%, 487 patients | 62.5%likely range 59.9% to 65.0%, 1,380 patients |
| Women aged 50 to 64 | 76.2%likely range 70.5% to 81.1%, 248 patients | 70.4%likely range 66.7% to 73.8%, 641 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 2,905August 2026 | 7,789August 2026 |
| Primary care network | Havering North PCN | Havering North PCN |
| Phone | 01708 739379 | 01708 749918 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 924 in August 2026Same day 33.2%; face to face 62.1% | 2,700 in August 2026Same day 21.9%; face to face 77.8% |
| Antibiotic items per STAR-PU (one year) | 0.51England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.4 qualified permanent1.4 including trainees and locums2,095 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums3,895 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.