Southend-on-Sea · Compare
Dr F Khan Carnavon Road Surgery vs West Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dr F Khan Carnavon Road Surgery’s Practice Grade is clearly higher than West Road Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Dr F Khan Carnavon Road SurgerySS0 7AF | West Road SurgerySS0 7AF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.4likely range 71.7 to 80.4115 survey answersClearly higher | 63.0likely range 56.1 to 69.5123 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 80.0%likely range 74.1% to 84.9%, 115 answersClearly higher | 58.9%likely range 49.3% to 68.0%, 123 answers |
| Access (mean of the two below) | 67.9%likely range 60.4% to 74.5% | 72.4%likely range 66.9% to 76.6% |
| Appointments within two weeks of booking | 59.6%likely range 47.4% to 70.8%, 978 appointments | 89.1%likely range 80.8% to 94.0%, 1,335 appointmentsClearly higher |
| Calls answered by the practice | 76.1%likely range 67.3% to 83.2%, 2,257 callsClearly higher | 55.7%likely range 48.5% to 62.6%, 3,923 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.4%likely range 49.4% to 63.2%, 109 answers | 18.0%likely range 11.6% to 26.8%, 116 answers |
| Reception and admin team | 91.5%likely range 86.8% to 94.6%, 110 answers | 70.0%likely range 60.4% to 78.1%, 119 answers |
| Having a preferred professional | 32.0%likely range 26.0% to 38.7%, 114 answers | 21.1%likely range 14.4% to 30.0%, 123 answers |
| Seeing your preferred professional | 59.4%likely range 46.9% to 70.7%, 36 answers | 25.5%likely range 12.8% to 44.6%, 33 answers |
| Knowing the next step | 81.4%likely range 75.3% to 86.2%, 107 answers | 79.6%likely range 70.5% to 86.5%, 114 answers |
| Contacting the practice | 79.4%likely range 73.3% to 84.5%, 110 answers | 54.0%likely range 44.3% to 63.4%, 121 answers |
| Wait for an appointment | 59.7%likely range 52.3% to 66.7%, 97 answers | 55.9%likely range 45.4% to 65.9%, 104 answers |
| Being listened to | 95.0%likely range 91.0% to 97.3%, 106 answers | 74.0%likely range 64.5% to 81.7%, 116 answers |
| Care and concern | 95.5%likely range 91.6% to 97.7%, 106 answers | 75.1%likely range 65.6% to 82.6%, 115 answers |
| Confidence and trust | 94.2%likely range 90.0% to 96.7%, 107 answers | 82.3%likely range 73.4% to 88.7%, 113 answers |
| Involvement in decisions | 89.4%likely range 84.1% to 93.0%, 103 answers | 85.4%likely range 76.6% to 91.3%, 105 answers |
| Needs met | 91.7%likely range 86.9% to 94.8%, 107 answers | 81.7%likely range 72.7% to 88.2%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 80.4% to 96.1%, 55 patients | 90.0%likely range 80.8% to 95.1%, 70 patients |
| Children at 18 months | 84.2%likely range 72.6% to 91.5%, 57 patients | 74.3%likely range 63.3% to 82.9%, 74 patients |
| Children at 5 years | 79.2%likely range 65.7% to 88.3%, 48 patients | 77.6%likely range 68.3% to 84.7%, 98 patients |
| Women aged 25 to 49 | 63.5%likely range 60.4% to 66.5%, 937 patients | 64.8%likely range 62.4% to 67.1%, 1,584 patients |
| Women aged 50 to 64 | 67.2%likely range 63.1% to 71.0%, 527 patients | 78.3%likely range 75.4% to 80.9%, 861 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,793August 2026 | 9,223August 2026 |
| Primary care network | Southend Victoria PCN | Southend Victoria PCN |
| Phone | 01702 349957 | 01702 339865 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 100.0% good or very good5 answers, June 2026 |
| Appointments (one month) | 1,223 in August 2026Same day 24.7%; face to face 82.7% | 2,746 in August 2026Same day 31.8%; face to face 79.5% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.79England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent2.9 including trainees and locums1,993 patients per permanent GP | 2.9 qualified permanent3.4 including trainees and locums3,232 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.