Southend-on-Sea · Compare
Dr F Khan Carnavon Road Surgery vs Dr Malik - Kent Elms HC
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dr Malik - Kent Elms HC’s Practice Grade is clearly higher than Dr F Khan Carnavon Road Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Dr F Khan Carnavon Road SurgerySS0 7AF | Dr Malik - Kent Elms HCSS9 5UU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.4likely range 71.7 to 80.4115 survey answers | 85.2likely range 81.9 to 87.7108 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 80.0%likely range 74.1% to 84.9%, 115 answers | 84.3%likely range 80.7% to 87.3%, 108 answers |
| Access (mean of the two below) | 67.9%likely range 60.4% to 74.5% | 87.3%likely range 79.9% to 91.7%Clearly higher |
| Appointments within two weeks of booking | 59.6%likely range 47.4% to 70.8%, 978 appointments | 85.9%likely range 74.2% to 92.8%, 823 appointmentsClearly higher |
| Calls answered by the practice | 76.1%likely range 67.3% to 83.2%, 2,257 calls | 88.6%likely range 79.6% to 94.0%, 1,601 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.4%likely range 49.4% to 63.2%, 109 answers | 77.3%likely range 73.1% to 81.0%, 101 answers |
| Reception and admin team | 91.5%likely range 86.8% to 94.6%, 110 answers | 89.3%likely range 86.1% to 91.8%, 105 answers |
| Having a preferred professional | 32.0%likely range 26.0% to 38.7%, 114 answers | 47.0%likely range 42.5% to 51.6%, 107 answers |
| Seeing your preferred professional | 59.4%likely range 46.9% to 70.7%, 36 answers | 56.2%likely range 48.6% to 63.5%, 40 answers |
| Knowing the next step | 81.4%likely range 75.3% to 86.2%, 107 answers | 94.1%likely range 91.5% to 95.9%, 104 answers |
| Contacting the practice | 79.4%likely range 73.3% to 84.5%, 110 answers | 83.7%likely range 80.0% to 86.8%, 105 answers |
| Wait for an appointment | 59.7%likely range 52.3% to 66.7%, 97 answers | 80.7%likely range 76.5% to 84.3%, 91 answers |
| Being listened to | 95.0%likely range 91.0% to 97.3%, 106 answers | 89.4%likely range 86.2% to 91.9%, 103 answers |
| Care and concern | 95.5%likely range 91.6% to 97.7%, 106 answers | 89.9%likely range 86.7% to 92.4%, 101 answers |
| Confidence and trust | 94.2%likely range 90.0% to 96.7%, 107 answers | 95.4%likely range 93.0% to 97.0%, 103 answers |
| Involvement in decisions | 89.4%likely range 84.1% to 93.0%, 103 answers | 93.8%likely range 91.1% to 95.8%, 96 answers |
| Needs met | 91.7%likely range 86.9% to 94.8%, 107 answers | 91.0%likely range 88.0% to 93.4%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 80.4% to 96.1%, 55 patients | 96.4%likely range 82.3% to 99.4%, 28 patients |
| Children at 18 months | 84.2%likely range 72.6% to 91.5%, 57 patients | 83.3%likely range 64.1% to 93.3%, 24 patients |
| Children at 5 years | 79.2%likely range 65.7% to 88.3%, 48 patients | 85.3%likely range 69.9% to 93.6%, 34 patients |
| Women aged 25 to 49 | 63.5%likely range 60.4% to 66.5%, 937 patients | 70.9%likely range 66.6% to 74.8%, 470 patients |
| Women aged 50 to 64 | 67.2%likely range 63.1% to 71.0%, 527 patients | 71.0%likely range 65.8% to 75.8%, 314 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,793August 2026 | 3,378August 2026 |
| Primary care network | Southend Victoria PCN | Southend Victoria PCN |
| Phone | 01702 349957 | 01702 529333 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 95.5% good or very good88 answers, June 2026 |
| Appointments (one month) | 1,223 in August 2026Same day 24.7%; face to face 82.7% | 998 in August 2026Same day 39.7%; face to face 87.4% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 1.05England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent2.9 including trainees and locums1,993 patients per permanent GP | 1.9 qualified permanent2.8 including trainees and locums1,747 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.