Tower Hamlets · Compare
Docklands Medical Centre vs Island Health
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Docklands Medical Centre and Island Health cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Docklands Medical CentreE14 9WU | Island HealthE14 3BQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.1likely range 66.1 to 86.489 survey answers | 61.4likely range 52.6 to 69.7130 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 74.7%likely range 57.7% to 86.5%, 89 answers | 55.0%likely range 42.8% to 66.8%, 130 answers |
| Access (mean of the two below) | 85.8%likely range 81.6% to 89.0%Clearly higher | 76.0%likely range 70.4% to 80.5% |
| Appointments within two weeks of booking | 89.8%likely range 84.5% to 93.4%, 2,756 appointmentsClearly higher | 76.1%likely range 67.8% to 82.8%, 1,872 appointments |
| Calls answered by the practice | 81.7%likely range 75.1% to 86.9%, 3,463 calls | 75.8%likely range 68.3% to 81.9%, 3,116 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 65.5%likely range 47.9% to 79.7%, 85 answers | 30.3%likely range 19.8% to 43.3%, 117 answers |
| Reception and admin team | 82.3%likely range 66.1% to 91.7%, 90 answers | 62.5%likely range 49.5% to 73.8%, 120 answers |
| Having a preferred professional | 29.0%likely range 16.3% to 46.1%, 90 answers | 17.1%likely range 9.7% to 28.4%, 128 answers |
| Seeing your preferred professional | 43.5%likely range 19.7% to 70.8%, 31 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 80.0%likely range 63.0% to 90.4%, 85 answers | 71.1%likely range 58.2% to 81.3%, 118 answers |
| Contacting the practice | 69.5%likely range 51.7% to 82.9%, 84 answers | 48.1%likely range 35.9% to 60.6%, 124 answers |
| Wait for an appointment | 62.6%likely range 44.1% to 78.0%, 77 answers | 52.2%likely range 38.9% to 65.2%, 108 answers |
| Being listened to | 77.5%likely range 60.4% to 88.6%, 86 answers | 74.8%likely range 62.2% to 84.3%, 118 answers |
| Care and concern | 78.9%likely range 61.8% to 89.6%, 86 answers | 72.1%likely range 59.1% to 82.2%, 115 answers |
| Confidence and trust | 95.4%likely range 81.3% to 99.0%, 81 answers | 83.6%likely range 71.5% to 91.2%, 113 answers |
| Involvement in decisions | 92.6%likely range 77.2% to 97.9%, 79 answers | 85.6%likely range 72.9% to 92.9%, 100 answers |
| Needs met | 92.9%likely range 78.3% to 97.9%, 85 answers | 80.9%likely range 68.6% to 89.2%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.1%likely range 85.8% to 96.8%, 87 patients | 89.2%likely range 81.7% to 93.9%, 102 patients |
| Children at 18 months | 88.2%likely range 79.7% to 93.5%, 85 patients | 87.5%likely range 77.9% to 93.3%, 72 patients |
| Children at 5 years | 86.3%likely range 77.0% to 92.1%, 80 patients | 66.7%likely range 56.8% to 75.3%, 96 patients |
| Women aged 25 to 49 | 52.4%likely range 50.5% to 54.2%, 2,799 patients | 42.2%likely range 40.5% to 44.0%, 3,187 patients |
| Women aged 50 to 64 | 77.4%likely range 73.5% to 80.9%, 483 patients | 65.9%likely range 62.6% to 69.1%, 798 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,805August 2026 | 12,870August 2026 |
| Primary care network | Tower Hamlets Network 8 PCN | Tower Hamlets Network 8 PCN |
| Phone | 020 75371444 | 020 73631111 |
| Friends and Family Test (its own feedback) | 74.1% good or very good81 answers, June 2026 | 88.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 4,075 in August 2026Same day 38.6%; face to face 59.3% | 4,421 in August 2026Same day 37.4%; face to face 56.2% |
| Antibiotic items per STAR-PU (one year) | 0.53England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.2 qualified permanent3.3 including trainees and locums4,403 patients per permanent GP | 5.7 qualified permanent8.5 including trainees and locums2,244 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.