Plymouth · Compare
Dean Cross Surgery vs Church View Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Dean Cross Surgery and Church View Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Dean Cross SurgeryPL9 9DL | Church View SurgeryPL9 9BN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.2likely range 77.1 to 87.5114 survey answers | 78.2likely range 65.5 to 85.792 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.4%likely range 74.9% to 89.5%, 114 answers | 82.1%likely range 65.2% to 91.8%, 92 answers |
| Access (mean of the two below) | 82.4%likely range 78.3% to 85.5% | 68.9%likely range 53.3% to 79.5% |
| Appointments within two weeks of booking | 96.8%likely range 92.2% to 98.7%, 2,008 appointmentsClearly higher | 67.8%likely range 37.1% to 88.2%, 146 appointments |
| Calls answered by the practice | 67.9%likely range 61.2% to 73.9%, 4,229 calls | 69.9%likely range 63.9% to 75.3%, 5,124 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 40.9%likely range 31.1% to 51.6%, 98 answers | 54.1%likely range 36.3% to 71.0%, 84 answers |
| Reception and admin team | 89.4%likely range 81.4% to 94.2%, 105 answers | 84.5%likely range 67.9% to 93.4%, 91 answers |
| Having a preferred professional | 30.2%likely range 22.0% to 39.8%, 114 answers | 10.3%likely range 3.7% to 25.8%, 92 answers |
| Seeing your preferred professional | 40.4%likely range 24.2% to 59.0%, 33 answers | No result |
| Knowing the next step | 92.2%likely range 84.9% to 96.1%, 107 answers | 81.4%likely range 63.9% to 91.6%, 87 answers |
| Contacting the practice | 79.0%likely range 69.8% to 86.0%, 111 answers | 66.8%likely range 49.1% to 80.8%, 92 answers |
| Wait for an appointment | 82.1%likely range 72.4% to 88.9%, 95 answers | 73.8%likely range 55.0% to 86.7%, 81 answers |
| Being listened to | 91.9%likely range 84.5% to 95.9%, 109 answers | 85.1%likely range 68.2% to 93.8%, 88 answers |
| Care and concern | 92.6%likely range 85.4% to 96.4%, 108 answers | 84.2%likely range 67.3% to 93.2%, 89 answers |
| Confidence and trust | 98.2%likely range 93.0% to 99.5%, 108 answers | 93.2%likely range 77.8% to 98.2%, 84 answers |
| Involvement in decisions | 97.3%likely range 91.4% to 99.2%, 102 answers | 92.7%likely range 77.0% to 98.0%, 83 answers |
| Needs met | 98.2%likely range 93.1% to 99.6%, 108 answers | 91.8%likely range 76.6% to 97.5%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.1%likely range 85.8% to 97.7%, 68 patients | 96.9%likely range 91.3% to 98.9%, 97 patients |
| Children at 18 months | 92.5%likely range 82.1% to 97.0%, 53 patients | 90.0%likely range 83.0% to 94.3%, 110 patients |
| Children at 5 years | 91.8%likely range 82.2% to 96.4%, 61 patients | 94.1%likely range 87.8% to 97.3%, 102 patients |
| Women aged 25 to 49 | 75.6%likely range 73.2% to 77.8%, 1,346 patients | 79.3%likely range 77.4% to 81.1%, 1,805 patients |
| Women aged 50 to 64 | 79.4%likely range 76.8% to 81.8%, 1,012 patients | 81.8%likely range 79.6% to 83.9%, 1,206 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,268August 2026 | 12,675August 2026 |
| Primary care network | Mewstone PCN | Mewstone PCN |
| Phone | 01752 404743 | 01752 403206 |
| Friends and Family Test (its own feedback) | 89.4% good or very good94 answers, June 2026 | 93.6% good or very good202 answers, June 2026 |
| Appointments (one month) | 5,459 in August 2026Same day 40.4%; face to face 65.6% | 8,154 in August 2026Same day 57.9%; face to face 36.4% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.5 qualified permanent6.7 including trainees and locums2,272 patients per permanent GP | 8.2 qualified permanent9.9 including trainees and locums1,538 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.