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Dalton Surgery vs The Waterloo Practice

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Dalton Surgery and The Waterloo Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureDalton SurgeryHD5 8DYThe Waterloo PracticeHD5 9XP
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade74.7likely range 68.7 to 79.6106 survey answers69.0likely range 59.2 to 76.488 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good72.6%likely range 64.3% to 79.5%, 106 answers73.4%likely range 59.6% to 83.8%, 88 answers
Access (mean of the two below)79.3%likely range 75.1% to 82.8%Clearly higher58.5%likely range 53.2% to 63.6%
Appointments within two weeks of booking86.2%likely range 81.5% to 89.9%, 3,875 appointmentsClearly higher56.2%likely range 47.8% to 64.2%, 2,098 appointments
Calls answered by the practice72.2%likely range 65.3% to 78.2%, 3,830 calls60.7%likely range 54.2% to 66.9%, 4,709 calls
More survey questions (not part of the grade)
Getting through on the phone48.5%likely range 40.0% to 57.1%, 105 answers40.0%likely range 27.4% to 54.1%, 87 answers
Reception and admin team85.0%likely range 77.8% to 90.2%, 105 answers72.6%likely range 58.7% to 83.1%, 88 answers
Having a preferred professional45.6%likely range 37.3% to 54.2%, 106 answers46.1%likely range 33.0% to 59.7%, 90 answers
Seeing your preferred professional33.4%likely range 20.9% to 48.8%, 35 answers23.0%likely range 9.6% to 45.7%, 35 answers
Knowing the next step78.6%likely range 70.6% to 84.8%, 104 answers76.7%likely range 62.6% to 86.6%, 82 answers
Contacting the practice66.2%likely range 57.7% to 73.7%, 107 answers53.5%likely range 39.6% to 66.8%, 87 answers
Wait for an appointment54.9%likely range 46.0% to 63.5%, 100 answers49.1%likely range 34.9% to 63.4%, 79 answers
Being listened to78.9%likely range 70.9% to 85.1%, 103 answers88.0%likely range 76.0% to 94.4%, 88 answers
Care and concern73.4%likely range 65.2% to 80.3%, 106 answers94.6%likely range 84.4% to 98.3%, 87 answers
Confidence and trust90.5%likely range 84.2% to 94.4%, 107 answers97.0%likely range 87.8% to 99.3%, 87 answers
Involvement in decisions82.4%likely range 74.8% to 88.1%, 103 answers98.5%likely range 89.3% to 99.8%, 80 answers
Needs met84.5%likely range 77.2% to 89.8%, 104 answers95.8%likely range 85.7% to 98.8%, 84 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months85.7%likely range 75.7% to 92.1%, 70 patients94.5%likely range 86.7% to 97.8%, 73 patients
Children at 18 months80.6%likely range 69.1% to 88.6%, 62 patients87.7%likely range 78.2% to 93.4%, 73 patients
Children at 5 years84.2%likely range 74.4% to 90.7%, 76 patients92.9%likely range 86.1% to 96.5%, 99 patients
Women aged 25 to 4969.8%likely range 67.1% to 72.3%, 1,182 patients77.7%likely range 75.5% to 79.8%, 1,473 patients
Women aged 50 to 6477.2%likely range 74.0% to 80.1%, 706 patients84.1%likely range 81.6% to 86.4%, 888 patients
Facts (NHS England, not part of the grade)
Registered patients7,202August 20269,131August 2026
Primary care networkTolson Care Partnership PCNTolson Care Partnership PCN
Phone01484 53006801484 500977
Friends and Family Test (its own feedback)94.4% good or very good36 answers, June 202694.1% good or very good118 answers, June 2026
Appointments (one month)4,883 in August 2026Same day 52.2%; face to face 34.8%5,123 in August 2026Same day 35.5%; face to face 72.3%
Antibiotic items per STAR-PU (one year)0.87England 0.74, April 2025 to March 20260.96England 0.74, April 2025 to March 2026
GPs (full-time equivalent)3.4 qualified permanent4.0 including trainees and locums2,127 patients per permanent GP5.5 qualified permanent8.4 including trainees and locums1,674 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences