Somerset · Compare
Crown Medical Centre vs St James Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Crown Medical Centre and St James Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Crown Medical CentreTA2 8QY | St James Medical CentreTA1 1JP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.3likely range 72.4 to 84.0118 survey answers | 77.0likely range 65.9 to 83.3127 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.9%likely range 74.3% to 90.4%, 118 answers | 83.7%likely range 68.0% to 92.6%, 127 answers |
| Access (mean of the two below) | 68.4%likely range 63.9% to 72.5% | 61.1%likely range 56.8% to 65.0% |
| Appointments within two weeks of booking | 68.5%likely range 61.6% to 74.7%, 2,889 appointments | 66.8%likely range 60.2% to 72.8%, 3,255 appointments |
| Calls answered by the practice | 68.2%likely range 62.3% to 73.5%, 5,487 callsClearly higher | 55.2%likely range 49.9% to 60.4%, 7,134 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.3%likely range 55.3% to 75.8%, 116 answers | 49.4%likely range 32.8% to 66.1%, 116 answers |
| Reception and admin team | 92.8%likely range 84.9% to 96.8%, 116 answers | 89.3%likely range 74.3% to 96.0%, 123 answers |
| Having a preferred professional | 36.3%likely range 26.6% to 47.3%, 117 answers | 36.2%likely range 22.1% to 53.0%, 127 answers |
| Seeing your preferred professional | 48.4%likely range 30.6% to 66.6%, 40 answers | 48.3%likely range 22.5% to 74.9%, 40 answers |
| Knowing the next step | 89.5%likely range 80.5% to 94.6%, 111 answers | 87.3%likely range 71.2% to 95.0%, 115 answers |
| Contacting the practice | 74.7%likely range 64.1% to 83.0%, 116 answers | 80.3%likely range 63.7% to 90.4%, 122 answers |
| Wait for an appointment | 65.8%likely range 54.3% to 75.7%, 107 answers | 69.7%likely range 51.7% to 83.2%, 112 answers |
| Being listened to | 88.9%likely range 79.9% to 94.1%, 113 answers | 93.2%likely range 79.0% to 98.0%, 119 answers |
| Care and concern | 85.1%likely range 75.4% to 91.5%, 111 answers | 89.7%likely range 74.4% to 96.3%, 118 answers |
| Confidence and trust | 88.1%likely range 79.0% to 93.6%, 114 answers | 93.3%likely range 79.0% to 98.1%, 118 answers |
| Involvement in decisions | 87.7%likely range 78.2% to 93.4%, 109 answers | 96.6%likely range 83.5% to 99.4%, 117 answers |
| Needs met | 87.5%likely range 78.2% to 93.2%, 113 answers | 88.9%likely range 73.5% to 95.9%, 119 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.9%likely range 80.5% to 95.0%, 69 patients | 91.8%likely range 87.2% to 94.9%, 196 patients |
| Children at 18 months | 85.4%likely range 76.1% to 91.4%, 82 patients | 91.7%likely range 87.2% to 94.7%, 216 patients |
| Children at 5 years | 84.6%likely range 77.0% to 90.0%, 117 patients | 86.3%likely range 80.7% to 90.5%, 190 patients |
| Women aged 25 to 49 | 72.0%likely range 69.8% to 74.2%, 1,623 patients | 64.1%likely range 62.5% to 65.7%, 3,442 patients |
| Women aged 50 to 64 | 76.6%likely range 73.8% to 79.2%, 952 patients | 71.3%likely range 68.7% to 73.7%, 1,270 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,960August 2026 | 17,509August 2026 |
| Primary care network | Taunton Central PCN | Taunton Central PCN |
| Phone | 01823 282151 | 01823 285400 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 92.2% good or very good232 answers, June 2026 |
| Appointments (one month) | 4,765 in August 2026Same day 44.2%; face to face 60.4% | 6,455 in August 2026Same day 35.0%; face to face 57.6% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.67England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent6.6 including trainees and locums2,746 patients per permanent GP | 6.7 qualified permanent9.7 including trainees and locums2,600 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.