Runnymede · Compare
Crouch Oak Family Practice vs New Ottershaw Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Crouch Oak Family Practice and New Ottershaw Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Crouch Oak Family PracticeKT15 2BH | New Ottershaw SurgeryKT16 0JX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.1likely range 73.0 to 90.7110 survey answers | 92.1likely range 88.9 to 93.9105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 82.0%likely range 66.2% to 91.4%, 110 answers | 94.7%likely range 90.7% to 97.0%, 105 answers |
| Access (mean of the two below) | 88.8%likely range 85.7% to 91.3% | 85.7%likely range 81.0% to 89.0% |
| Appointments within two weeks of booking | 97.4%likely range 95.2% to 98.6%, 5,483 appointments | 97.2%likely range 91.7% to 99.1%, 1,498 appointments |
| Calls answered by the practice | 80.2%likely range 74.4% to 84.9%, 4,669 calls | 74.1%likely range 66.5% to 80.4%, 3,108 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.9%likely range 38.3% to 70.6%, 104 answers | 83.2%likely range 77.3% to 87.7%, 101 answers |
| Reception and admin team | 92.8%likely range 79.4% to 97.7%, 111 answers | 100.0%likely range 98.1% to 100.0%, 103 answers |
| Having a preferred professional | 12.4%likely range 5.1% to 27.2%, 110 answers | 42.8%likely range 36.2% to 49.6%, 104 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 72.8%likely range 63.2% to 80.7%, 50 answers |
| Knowing the next step | 90.0%likely range 75.4% to 96.3%, 107 answers | 98.2%likely range 95.3% to 99.3%, 103 answers |
| Contacting the practice | 75.4%likely range 59.1% to 86.7%, 110 answers | 93.5%likely range 89.2% to 96.1%, 103 answers |
| Wait for an appointment | 87.8%likely range 72.3% to 95.2%, 102 answers | 88.2%likely range 83.0% to 91.9%, 104 answers |
| Being listened to | 88.1%likely range 73.4% to 95.2%, 110 answers | 93.3%likely range 89.1% to 96.0%, 104 answers |
| Care and concern | 89.0%likely range 74.5% to 95.7%, 110 answers | 92.6%likely range 88.2% to 95.5%, 104 answers |
| Confidence and trust | 97.4%likely range 85.7% to 99.6%, 109 answers | 97.6%likely range 94.5% to 99.0%, 105 answers |
| Involvement in decisions | 93.6%likely range 79.3% to 98.2%, 99 answers | 98.3%likely range 95.5% to 99.4%, 105 answers |
| Needs met | 92.2%likely range 78.6% to 97.5%, 110 answers | 97.0%likely range 93.7% to 98.6%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.7%likely range 84.8% to 93.2%, 204 patients | 87.7%likely range 76.8% to 93.9%, 57 patients |
| Children at 18 months | 91.1%likely range 86.4% to 94.3%, 202 patients | 89.0%likely range 79.8% to 94.3%, 73 patients |
| Children at 5 years | 84.3%likely range 78.6% to 88.7%, 198 patients | 94.5%likely range 86.7% to 97.8%, 73 patients |
| Women aged 25 to 49 | 70.1%likely range 68.5% to 71.7%, 3,061 patients | 73.8%likely range 71.1% to 76.4%, 1,054 patients |
| Women aged 50 to 64 | 79.7%likely range 77.6% to 81.7%, 1,444 patients | 87.2%likely range 84.4% to 89.5%, 639 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 16,521August 2026 | 6,491August 2026 |
| Primary care network | Coco PCN | Coco PCN |
| Phone | 01932 840123 | 01932 875001 |
| Friends and Family Test (its own feedback) | 97.0% good or very good334 answers, June 2026 | 98.5% good or very good261 answers, June 2026 |
| Appointments (one month) | 9,707 in August 2026Same day 53.3%; face to face 37.8% | 3,212 in August 2026Same day 56.0%; face to face 69.9% |
| Antibiotic items per STAR-PU (one year) | 0.57England 0.74, April 2025 to March 2026 | 0.88England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 10.2 qualified permanent13.1 including trainees and locums1,621 patients per permanent GP | 3.0 qualified permanent3.0 including trainees and locums2,135 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.