Broxbourne · Compare
Cromwell Medical Centre vs Stanhope Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Cromwell Medical Centre’s Practice Grade is clearly higher than Stanhope Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Cromwell Medical CentreEN7 5DL | Stanhope SurgeryEN8 7DJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.8likely range 74.2 to 84.4104 survey answersClearly higher | 62.1likely range 55.5 to 68.586 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 76.8%likely range 68.9% to 83.2%, 104 answersClearly higher | 54.8%likely range 45.7% to 63.7%, 86 answers |
| Access (mean of the two below) | 86.7%likely range 82.8% to 89.6% | 78.9%likely range 73.1% to 83.4% |
| Appointments within two weeks of booking | 85.1%likely range 79.0% to 89.7%, 2,600 appointments | 89.8%likely range 82.4% to 94.3%, 1,572 appointments |
| Calls answered by the practice | 88.1%likely range 83.3% to 91.7%, 4,719 callsClearly higher | 68.0%likely range 59.0% to 75.8%, 2,408 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.4%likely range 63.0% to 78.6%, 100 answers | 29.5%likely range 21.7% to 38.9%, 79 answers |
| Reception and admin team | 81.6%likely range 74.1% to 87.4%, 102 answers | 59.0%likely range 49.5% to 68.0%, 79 answers |
| Having a preferred professional | 43.1%likely range 35.0% to 51.6%, 105 answers | 30.1%likely range 22.4% to 39.0%, 86 answers |
| Seeing your preferred professional | 41.2%likely range 28.0% to 55.8%, 37 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.0%likely range 80.0% to 91.9%, 97 answers | 59.0%likely range 49.0% to 68.3%, 73 answers |
| Contacting the practice | 65.3%likely range 56.7% to 73.1%, 100 answers | 44.6%likely range 35.7% to 53.9%, 83 answers |
| Wait for an appointment | 65.1%likely range 56.0% to 73.2%, 91 answers | 40.7%likely range 31.7% to 50.4%, 77 answers |
| Being listened to | 88.8%likely range 82.2% to 93.2%, 101 answers | 76.9%likely range 68.1% to 83.9%, 81 answers |
| Care and concern | 87.2%likely range 80.2% to 91.9%, 100 answers | 76.7%likely range 67.7% to 83.8%, 78 answers |
| Confidence and trust | 89.9%likely range 83.4% to 94.0%, 100 answers | 82.2%likely range 73.6% to 88.4%, 76 answers |
| Involvement in decisions | 95.1%likely range 89.6% to 97.8%, 94 answers | 86.0%likely range 77.6% to 91.6%, 71 answers |
| Needs met | 86.9%likely range 80.0% to 91.7%, 101 answers | 82.1%likely range 73.6% to 88.3%, 78 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.9%likely range 79.6% to 93.1%, 91 patients | 81.2%likely range 71.6% to 88.1%, 85 patients |
| Children at 18 months | 79.7%likely range 69.2% to 87.3%, 74 patients | 82.9%likely range 73.4% to 89.5%, 82 patients |
| Children at 5 years | 84.8%likely range 76.7% to 90.4%, 105 patients | 77.3%likely range 68.0% to 84.5%, 97 patients |
| Women aged 25 to 49 | 79.3%likely range 77.3% to 81.3%, 1,592 patients | 68.3%likely range 65.7% to 70.7%, 1,343 patients |
| Women aged 50 to 64 | 82.1%likely range 79.2% to 84.7%, 738 patients | 78.1%likely range 74.6% to 81.3%, 590 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,863August 2026 | 6,691August 2026 |
| Primary care network | Lea Valley Health PCN | Lea Valley Health PCN |
| Phone | 01992 624732 | 01992 635300 |
| Friends and Family Test (its own feedback) | 93.3% good or very good30 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,543 in August 2026Same day 27.1%; face to face 80.4% | 2,086 in August 2026Same day 37.7%; face to face 87.0% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 0.74England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent2.3 including trainees and locums8,863 patients per permanent GP | 3.2 qualified permanent5.1 including trainees and locums2,080 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.