Broxbourne · Compare
Cromwell Medical Centre vs High Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Cromwell Medical Centre and High Street Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Cromwell Medical CentreEN7 5DL | High Street SurgeryEN8 0BX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.8likely range 74.2 to 84.4104 survey answers | 81.0likely range 76.9 to 84.3124 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 76.8%likely range 68.9% to 83.2%, 104 answers | 81.3%likely range 75.7% to 85.8%, 124 answers |
| Access (mean of the two below) | 86.7%likely range 82.8% to 89.6% | 80.2%likely range 76.1% to 83.5% |
| Appointments within two weeks of booking | 85.1%likely range 79.0% to 89.7%, 2,600 appointments | 93.9%likely range 89.6% to 96.5%, 2,989 appointments |
| Calls answered by the practice | 88.1%likely range 83.3% to 91.7%, 4,719 callsClearly higher | 66.5%likely range 59.6% to 72.6%, 4,161 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.4%likely range 63.0% to 78.6%, 100 answers | 56.7%likely range 50.2% to 63.1%, 121 answers |
| Reception and admin team | 81.6%likely range 74.1% to 87.4%, 102 answers | 86.1%likely range 80.9% to 90.0%, 122 answers |
| Having a preferred professional | 43.1%likely range 35.0% to 51.6%, 105 answers | 20.1%likely range 15.4% to 25.8%, 123 answers |
| Seeing your preferred professional | 41.2%likely range 28.0% to 55.8%, 37 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.0%likely range 80.0% to 91.9%, 97 answers | 87.2%likely range 82.1% to 91.0%, 118 answers |
| Contacting the practice | 65.3%likely range 56.7% to 73.1%, 100 answers | 78.9%likely range 73.1% to 83.7%, 123 answers |
| Wait for an appointment | 65.1%likely range 56.0% to 73.2%, 91 answers | 71.1%likely range 64.5% to 76.9%, 111 answers |
| Being listened to | 88.8%likely range 82.2% to 93.2%, 101 answers | 81.3%likely range 75.6% to 85.9%, 120 answers |
| Care and concern | 87.2%likely range 80.2% to 91.9%, 100 answers | 77.8%likely range 71.9% to 82.8%, 121 answers |
| Confidence and trust | 89.9%likely range 83.4% to 94.0%, 100 answers | 93.2%likely range 89.1% to 95.9%, 119 answers |
| Involvement in decisions | 95.1%likely range 89.6% to 97.8%, 94 answers | 91.2%likely range 86.6% to 94.3%, 115 answers |
| Needs met | 86.9%likely range 80.0% to 91.7%, 101 answers | 91.6%likely range 87.1% to 94.6%, 117 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.9%likely range 79.6% to 93.1%, 91 patients | 85.5%likely range 79.3% to 90.0%, 165 patients |
| Children at 18 months | 79.7%likely range 69.2% to 87.3%, 74 patients | 76.8%likely range 69.8% to 82.5%, 168 patients |
| Children at 5 years | 84.8%likely range 76.7% to 90.4%, 105 patients | 79.1%likely range 71.6% to 85.1%, 139 patients |
| Women aged 25 to 49 | 79.3%likely range 77.3% to 81.3%, 1,592 patients | 68.2%likely range 66.1% to 70.2%, 2,022 patients |
| Women aged 50 to 64 | 82.1%likely range 79.2% to 84.7%, 738 patients | 75.5%likely range 72.1% to 78.6%, 682 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,863August 2026 | 9,742August 2026 |
| Primary care network | Lea Valley Health PCN | Lea Valley Health PCN |
| Phone | 01992 624732 | 01992 642446 |
| Friends and Family Test (its own feedback) | 93.3% good or very good30 answers, June 2026 | 95.7% good or very good23 answers, June 2026 |
| Appointments (one month) | 4,543 in August 2026Same day 27.1%; face to face 80.4% | 3,527 in August 2026Same day 46.8%; face to face 74.3% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 0.83England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent2.3 including trainees and locums8,863 patients per permanent GP | 2.3 qualified permanent2.3 including trainees and locums4,248 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.