Torbay · Compare
Croft Hall Medical Practice vs Chelston Hall Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Croft Hall Medical Practice and Chelston Hall Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Croft Hall Medical PracticeTQ2 5UA | Chelston Hall SurgeryTQ2 6HW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.0likely range 69.9 to 81.0116 survey answers | 73.4likely range 60.5 to 82.2115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 73.1%likely range 64.7% to 80.1%, 116 answers | 74.5%likely range 56.1% to 87.0%, 115 answers |
| Access (mean of the two below) | 82.5%likely range 77.5% to 85.7%Clearly higher | 70.8%likely range 68.1% to 73.2% |
| Appointments within two weeks of booking | 92.0%likely range 87.0% to 95.2%, 2,646 appointments | 85.7%likely range 82.5% to 88.4%, 8,406 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 55.7%likely range 51.5% to 59.8%, 11,324 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.1%likely range 49.1% to 66.6%, 110 answers | 43.9%likely range 26.7% to 62.7%, 105 answers |
| Reception and admin team | 87.9%likely range 81.0% to 92.6%, 114 answers | 79.3%likely range 60.7% to 90.5%, 109 answers |
| Having a preferred professional | 16.6%likely range 11.1% to 24.0%, 116 answers | 30.9%likely range 16.9% to 49.6%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 18.9%likely range 4.1% to 56.2%, 30 answers |
| Knowing the next step | 68.2%likely range 59.5% to 75.8%, 113 answers | 83.4%likely range 65.2% to 93.1%, 109 answers |
| Contacting the practice | 66.5%likely range 57.8% to 74.2%, 115 answers | 73.7%likely range 55.0% to 86.5%, 112 answers |
| Wait for an appointment | 73.9%likely range 65.0% to 81.3%, 101 answers | 73.7%likely range 53.6% to 87.2%, 98 answers |
| Being listened to | 80.0%likely range 72.0% to 86.2%, 112 answers | 86.0%likely range 68.2% to 94.6%, 109 answers |
| Care and concern | 80.5%likely range 72.5% to 86.6%, 111 answers | 85.4%likely range 67.8% to 94.2%, 111 answers |
| Confidence and trust | 87.0%likely range 79.8% to 91.8%, 112 answers | 89.5%likely range 72.6% to 96.5%, 111 answers |
| Involvement in decisions | 91.2%likely range 84.7% to 95.1%, 107 answers | 92.2%likely range 74.8% to 97.9%, 99 answers |
| Needs met | 86.2%likely range 78.8% to 91.3%, 108 answers | 89.4%likely range 72.4% to 96.5%, 109 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.6%likely range 72.5% to 92.0%, 52 patients | 90.1%likely range 83.5% to 94.2%, 121 patients |
| Children at 18 months | 83.3%likely range 69.4% to 91.7%, 42 patients | 91.5%likely range 85.5% to 95.2%, 130 patients |
| Children at 5 years | 76.8%likely range 64.2% to 85.9%, 56 patients | 90.1%likely range 84.4% to 93.9%, 152 patients |
| Women aged 25 to 49 | 58.8%likely range 55.9% to 61.7%, 1,125 patients | 65.5%likely range 63.7% to 67.3%, 2,710 patients |
| Women aged 50 to 64 | 68.8%likely range 65.1% to 72.4%, 626 patients | 64.9%likely range 62.5% to 67.2%, 1,621 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,058August 2026 | 17,650August 2026 |
| Primary care network | Torquay PCN | Torquay PCN |
| Phone | 01803 298441 | 01803 605359 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 87.3% good or very good237 answers, June 2026 |
| Appointments (one month) | 4,771 in August 2026Same day 50.0%; face to face 30.1% | 9,140 in August 2026Same day 53.6%; face to face 36.4% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | No valid GP records for August 2026 | 8.5 qualified permanent8.5 including trainees and locums2,085 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.