Waltham Forest · Compare
Crawley Road Medical Centre vs Francis Road Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Crawley Road Medical Centre and Francis Road Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Crawley Road Medical CentreE10 5EL | Francis Road Medical CentreE10 5LG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.8likely range 73.2 to 90.289 survey answers | 78.1likely range 70.9 to 83.794 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.7%likely range 67.1% to 90.7%, 89 answers | 74.6%likely range 64.5% to 82.5%, 94 answers |
| Access (mean of the two below) | 88.6%likely range 78.5% to 91.8% | 86.2%likely range 80.7% to 88.7% |
| Appointments within two weeks of booking | 100.0%likely range 81.3% to 100.0%, 255 appointments | 95.7%likely range 90.2% to 98.2%, 1,732 appointments |
| Calls answered by the practice | 77.1%likely range 69.2% to 83.5%, 2,711 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.1%likely range 50.0% to 79.2%, 83 answers | 50.2%likely range 39.2% to 61.2%, 82 answers |
| Reception and admin team | 87.6%likely range 73.8% to 94.7%, 87 answers | 81.9%likely range 72.3% to 88.7%, 91 answers |
| Having a preferred professional | 37.9%likely range 24.6% to 53.3%, 90 answers | 19.6%likely range 12.6% to 29.2%, 93 answers |
| Seeing your preferred professional | 43.9%likely range 22.7% to 67.6%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.4%likely range 76.1% to 95.7%, 88 answers | 86.5%likely range 77.4% to 92.3%, 88 answers |
| Contacting the practice | 82.8%likely range 68.3% to 91.5%, 88 answers | 75.2%likely range 65.1% to 83.1%, 93 answers |
| Wait for an appointment | 71.7%likely range 55.0% to 84.1%, 76 answers | 77.6%likely range 67.1% to 85.4%, 84 answers |
| Being listened to | 82.1%likely range 67.3% to 91.1%, 86 answers | 76.6%likely range 66.4% to 84.5%, 89 answers |
| Care and concern | 86.1%likely range 71.8% to 93.8%, 85 answers | 82.5%likely range 73.0% to 89.2%, 90 answers |
| Confidence and trust | 97.7%likely range 86.7% to 99.6%, 82 answers | 91.8%likely range 83.7% to 96.0%, 87 answers |
| Involvement in decisions | 88.9%likely range 74.5% to 95.6%, 79 answers | 90.7%likely range 82.2% to 95.4%, 84 answers |
| Needs met | 90.7%likely range 77.1% to 96.5%, 83 answers | 91.2%likely range 83.1% to 95.6%, 88 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.4%likely range 74.5% to 88.2%, 119 patients | 94.2%likely range 87.9% to 97.3%, 103 patients |
| Children at 18 months | 76.3%likely range 67.8% to 83.0%, 118 patients | 94.6%likely range 88.7% to 97.5%, 111 patients |
| Children at 5 years | 58.1%likely range 49.3% to 66.4%, 124 patients | 93.9%likely range 86.5% to 97.4%, 82 patients |
| Women aged 25 to 49 | 57.3%likely range 55.4% to 59.2%, 2,593 patients | 64.7%likely range 62.6% to 66.8%, 1,953 patients |
| Women aged 50 to 64 | 68.9%likely range 65.1% to 72.5%, 592 patients | 69.0%likely range 64.4% to 73.3%, 413 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,352August 2026 | 7,620August 2026 |
| Primary care network | Waltham Forest Integrated Health PCN | Waltham Forest Integrated Health PCN |
| Phone | 020 85391880 | 020 85393131 |
| Friends and Family Test (its own feedback) | 86.2% good or very good29 answers, June 2026 | 75.0% good or very good40 answers, June 2026 |
| Appointments (one month) | 1,871 in August 2026Same day 18.6%; face to face 66.8% | 2,313 in August 2026Same day 48.2%; face to face 50.3% |
| Antibiotic items per STAR-PU (one year) | 0.27England 0.74, April 2025 to March 2026 | 0.52England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.6 qualified permanent4.5 including trainees and locums3,941 patients per permanent GP | 7.3 qualified permanent8.3 including trainees and locums1,047 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.