Westminster · Compare
Crawford Street Surgery vs Marylebone Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Crawford Street Surgery and Marylebone Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Crawford Street SurgeryW1H 2HJ | Marylebone Health CentreNW1 5LT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.2likely range 66.6 to 78.8107 survey answers | 79.6likely range 69.5 to 86.4101 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.1%likely range 61.0% to 77.8%, 107 answers | 79.3%likely range 65.1% to 88.8%, 101 answers |
| Access (mean of the two below) | 80.3%likely range 74.4% to 84.7% | 80.1%likely range 74.3% to 84.6% |
| Appointments within two weeks of booking | 77.3%likely range 70.0% to 83.2%, 2,340 appointments | 74.2%likely range 65.0% to 81.7%, 1,564 appointments |
| Calls answered by the practice | 83.2%likely range 73.9% to 89.7%, 1,784 calls | 85.8%likely range 78.7% to 90.8%, 2,703 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.1%likely range 67.1% to 83.2%, 103 answers | 82.1%likely range 67.8% to 90.9%, 97 answers |
| Reception and admin team | 86.2%likely range 78.5% to 91.5%, 104 answers | 92.7%likely range 80.8% to 97.5%, 99 answers |
| Having a preferred professional | 25.1%likely range 17.9% to 33.9%, 107 answers | 41.2%likely range 27.8% to 56.1%, 100 answers |
| Seeing your preferred professional | 49.1%likely range 33.1% to 65.2%, 34 answers | 42.2%likely range 23.1% to 64.0%, 45 answers |
| Knowing the next step | 83.6%likely range 75.4% to 89.5%, 101 answers | 89.6%likely range 76.8% to 95.7%, 99 answers |
| Contacting the practice | 68.3%likely range 59.1% to 76.3%, 105 answers | 88.1%likely range 75.3% to 94.7%, 102 answers |
| Wait for an appointment | 62.3%likely range 52.3% to 71.5%, 92 answers | 68.9%likely range 53.3% to 81.1%, 92 answers |
| Being listened to | 79.9%likely range 71.3% to 86.5%, 102 answers | 95.5%likely range 84.6% to 98.8%, 99 answers |
| Care and concern | 74.2%likely range 65.1% to 81.5%, 103 answers | 96.7%likely range 86.4% to 99.3%, 99 answers |
| Confidence and trust | 86.1%likely range 78.2% to 91.5%, 101 answers | 99.5%likely range 90.7% to 100.0%, 98 answers |
| Involvement in decisions | 83.4%likely range 75.0% to 89.4%, 99 answers | 97.8%likely range 87.9% to 99.6%, 98 answers |
| Needs met | 85.8%likely range 77.7% to 91.2%, 100 answers | 94.8%likely range 83.7% to 98.5%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.2%likely range 69.4% to 94.5%, 29 patients | 83.9%likely range 67.4% to 92.9%, 31 patients |
| Children at 18 months | 93.8%likely range 79.9% to 98.3%, 32 patients | 80.5%likely range 66.0% to 89.8%, 41 patients |
| Children at 5 years | 90.0%likely range 74.4% to 96.5%, 30 patients | 71.8%likely range 56.2% to 83.5%, 39 patients |
| Women aged 25 to 49 | 33.7%likely range 31.7% to 35.8%, 2,045 patients | 36.5%likely range 34.6% to 38.5%, 2,251 patients |
| Women aged 50 to 64 | 57.2%likely range 52.8% to 61.5%, 498 patients | 63.2%likely range 59.6% to 66.7%, 709 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,969August 2026 | 8,957August 2026 |
| Primary care network | West End & Marylebone PCN | West End & Marylebone PCN |
| Phone | 020 77236324 | 020 79356328 |
| Friends and Family Test (its own feedback) | 95.2% good or very good21 answers, June 2026 | 63.2% good or very good19 answers, June 2026 |
| Appointments (one month) | 2,379 in August 2026Same day 30.1%; face to face 78.0% | 2,755 in August 2026Same day 25.2%; face to face 85.4% |
| Antibiotic items per STAR-PU (one year) | 0.20England 0.74, April 2025 to March 2026 | 0.28England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent3.4 including trainees and locums2,416 patients per permanent GP | 4.1 qualified permanent5.1 including trainees and locums2,204 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.