Havering · Compare
Cranham Village Surgery vs Cranham Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Cranham Village Surgery and Cranham Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Cranham Village SurgeryRM14 1BJ | Cranham Health CentreRM14 1RG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.2likely range 79.4 to 90.8111 survey answers | 81.9likely range 78.4 to 84.8123 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 91.6%likely range 80.6% to 96.6%, 111 answers | 79.1%likely range 74.7% to 82.9%, 123 answers |
| Access (mean of the two below) | 76.8%likely range 73.1% to 80.1% | 88.4%likely range 82.7% to 92.0%Clearly higher |
| Appointments within two weeks of booking | 77.1%likely range 71.6% to 81.9%, 3,885 appointments | 97.9%likely range 91.1% to 99.5%, 1,019 appointmentsClearly higher |
| Calls answered by the practice | 76.4%likely range 71.4% to 80.8%, 6,557 calls | 78.9%likely range 69.7% to 85.8%, 2,001 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 88.7%likely range 76.6% to 95.0%, 105 answers | 80.6%likely range 76.2% to 84.4%, 116 answers |
| Reception and admin team | 93.6%likely range 82.9% to 97.8%, 107 answers | 88.0%likely range 84.2% to 90.9%, 117 answers |
| Having a preferred professional | 49.0%likely range 35.5% to 62.6%, 109 answers | 33.4%likely range 28.8% to 38.4%, 123 answers |
| Seeing your preferred professional | 87.9%likely range 68.8% to 96.0%, 52 answers | 56.7%likely range 47.9% to 65.0%, 43 answers |
| Knowing the next step | 94.7%likely range 84.6% to 98.3%, 110 answers | 93.9%likely range 90.8% to 96.0%, 113 answers |
| Contacting the practice | 94.0%likely range 83.6% to 97.9%, 110 answers | 80.0%likely range 75.6% to 83.8%, 120 answers |
| Wait for an appointment | 73.0%likely range 58.7% to 83.8%, 102 answers | 71.1%likely range 65.9% to 75.8%, 106 answers |
| Being listened to | 96.4%likely range 86.7% to 99.1%, 106 answers | 88.9%likely range 85.2% to 91.8%, 116 answers |
| Care and concern | 96.9%likely range 87.5% to 99.3%, 107 answers | 91.8%likely range 88.5% to 94.2%, 116 answers |
| Confidence and trust | 96.8%likely range 87.4% to 99.2%, 108 answers | 96.4%likely range 93.9% to 97.9%, 114 answers |
| Involvement in decisions | 97.3%likely range 87.7% to 99.5%, 101 answers | 98.4%likely range 96.5% to 99.3%, 112 answers |
| Needs met | 94.9%likely range 84.6% to 98.4%, 106 answers | 92.4%likely range 89.1% to 94.7%, 116 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.4%likely range 80.4% to 93.4%, 95 patients | 96.2%likely range 87.2% to 99.0%, 53 patients |
| Children at 18 months | 93.1%likely range 86.4% to 96.6%, 101 patients | 91.3%likely range 82.3% to 96.0%, 69 patients |
| Children at 5 years | 86.4%likely range 79.1% to 91.5%, 118 patients | 89.1%likely range 79.1% to 94.6%, 64 patients |
| Women aged 25 to 49 | 76.4%likely range 74.4% to 78.3%, 1,885 patients | 74.4%likely range 71.7% to 76.9%, 1,066 patients |
| Women aged 50 to 64 | 85.3%likely range 83.3% to 87.1%, 1,287 patients | 83.7%likely range 80.2% to 86.7%, 498 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,628August 2026 | 5,994August 2026 |
| Primary care network | Havering Liberty PCN | Havering Liberty PCN |
| Phone | 01708 228888 | 0300 3001863 |
| Friends and Family Test (its own feedback) | 100.0% good or very good34 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 4,711 in August 2026Same day 29.5%; face to face 83.5% | 3,086 in August 2026Same day 38.5%; face to face 50.4% |
| Antibiotic items per STAR-PU (one year) | 1.01England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent6.3 including trainees and locums2,165 patients per permanent GP | 1.8 qualified permanent4.8 including trainees and locums3,306 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.