Luton · Compare
Conway Medical Centre vs Malzeard Road Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Conway Medical Centre and Malzeard Road Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Conway Medical CentreLU4 8BY | Malzeard Road PracticeLU3 1BD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.2likely range 66.7 to 82.874 survey answers | 71.5likely range 63.8 to 77.688 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.7%likely range 64.3% to 87.0%, 74 answers | 74.5%likely range 63.6% to 83.0%, 88 answers |
| Access (mean of the two below) | 72.5%likely range 68.9% to 76.0% | 64.4%likely range 60.3% to 68.9% |
| Appointments within two weeks of booking | 95.3%likely range 92.8% to 97.0%, 6,261 appointments | 96.0%likely range 93.6% to 97.5%, 5,909 appointments |
| Calls answered by the practice | 49.7%likely range 42.9% to 56.4%, 4,330 callsClearly higher | 32.6%likely range 24.8% to 41.6%, 2,415 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 62.2%likely range 47.9% to 74.7%, 70 answers | 47.6%likely range 36.6% to 59.0%, 85 answers |
| Reception and admin team | 81.3%likely range 68.0% to 89.8%, 71 answers | 72.6%likely range 61.2% to 81.7%, 82 answers |
| Having a preferred professional | 60.1%likely range 46.2% to 72.5%, 74 answers | 36.5%likely range 26.5% to 47.9%, 87 answers |
| Seeing your preferred professional | 32.1%likely range 18.0% to 50.3%, 44 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 91.2%likely range 79.1% to 96.6%, 65 answers | 76.1%likely range 64.3% to 84.9%, 75 answers |
| Contacting the practice | 74.5%likely range 60.5% to 84.8%, 70 answers | 65.4%likely range 53.7% to 75.5%, 82 answers |
| Wait for an appointment | 73.9%likely range 59.3% to 84.7%, 65 answers | 67.5%likely range 54.7% to 78.1%, 69 answers |
| Being listened to | 92.5%likely range 81.6% to 97.1%, 73 answers | 88.2%likely range 78.2% to 94.0%, 77 answers |
| Care and concern | 89.4%likely range 77.6% to 95.4%, 71 answers | 87.8%likely range 77.7% to 93.7%, 77 answers |
| Confidence and trust | 95.7%likely range 85.8% to 98.8%, 71 answers | 93.0%likely range 83.8% to 97.2%, 73 answers |
| Involvement in decisions | 94.2%likely range 83.4% to 98.1%, 68 answers | 92.4%likely range 82.9% to 96.8%, 72 answers |
| Needs met | 94.6%likely range 84.4% to 98.3%, 72 answers | 92.1%likely range 82.7% to 96.6%, 74 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.1%likely range 77.8% to 88.9%, 164 patients | 95.2%likely range 89.8% to 97.8%, 124 patients |
| Children at 18 months | 73.1%likely range 65.1% to 79.9%, 134 patients | 96.5%likely range 91.3% to 98.6%, 113 patients |
| Children at 5 years | 83.3%likely range 75.2% to 89.2%, 108 patients | 96.0%likely range 90.3% to 98.4%, 101 patients |
| Women aged 25 to 49 | 53.6%likely range 51.3% to 55.9%, 1,808 patients | 44.6%likely range 42.3% to 47.0%, 1,755 patients |
| Women aged 50 to 64 | 86.1%likely range 82.8% to 88.8%, 517 patients | 64.5%likely range 59.9% to 68.8%, 442 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,533August 2026 | 9,597August 2026 |
| Primary care network | Phoenix Sunrisers PCN | Phoenix Sunrisers PCN |
| Phone | 01582 429953 | 01582 481700 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 8,974 in August 2026Same day 64.9%; face to face 46.6% | 5,976 in August 2026Same day 69.7%; face to face 56.0% |
| Antibiotic items per STAR-PU (one year) | 1.13England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent3.5 including trainees and locums2,708 patients per permanent GP | 1.8 qualified permanent3.2 including trainees and locums5,432 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.