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College Green Medical Practice vs St Heliers Medical Practice

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

College Green Medical Practice and St Heliers Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureCollege Green Medical PracticeB31 2GHSt Heliers Medical PracticeB31 1QT
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade86.4likely range 75.5 to 91.2125 survey answers75.2likely range 62.6 to 84.2112 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good89.4%likely range 73.8% to 96.2%, 125 answers72.4%likely range 54.4% to 85.2%, 112 answers
Access (mean of the two below)79.2%likely range 77.0% to 81.2%81.5%likely range 78.8% to 83.9%
Appointments within two weeks of booking92.5%likely range 89.9% to 94.4%, 8,034 appointments98.1%likely range 96.3% to 99.0%, 6,701 appointmentsClearly higher
Calls answered by the practice65.9%likely range 62.2% to 69.4%, 14,067 calls64.8%likely range 59.8% to 69.5%, 7,623 calls
More survey questions (not part of the grade)
Getting through on the phone78.7%likely range 61.0% to 89.7%, 120 answers49.3%likely range 32.2% to 66.6%, 108 answers
Reception and admin team92.6%likely range 77.9% to 97.8%, 125 answers80.3%likely range 62.6% to 90.9%, 108 answers
Having a preferred professional29.7%likely range 16.5% to 47.5%, 125 answers30.7%likely range 17.1% to 48.8%, 111 answers
Seeing your preferred professional49.7%likely range 22.0% to 77.6%, 37 answers14.5%likely range 3.2% to 47.0%, 36 answers
Knowing the next step91.5%likely range 76.3% to 97.3%, 123 answers78.7%likely range 60.8% to 89.8%, 108 answers
Contacting the practice89.1%likely range 73.4% to 96.0%, 125 answers68.8%likely range 50.7% to 82.5%, 111 answers
Wait for an appointment72.7%likely range 54.7% to 85.5%, 120 answers79.4%likely range 59.9% to 90.9%, 92 answers
Being listened to95.2%likely range 81.5% to 98.9%, 126 answers85.6%likely range 68.6% to 94.2%, 108 answers
Care and concern93.8%likely range 79.2% to 98.3%, 123 answers84.1%likely range 66.9% to 93.2%, 109 answers
Confidence and trust92.9%likely range 78.1% to 98.0%, 123 answers90.7%likely range 74.7% to 97.0%, 107 answers
Involvement in decisions97.4%likely range 84.2% to 99.6%, 121 answers86.7%likely range 69.3% to 95.0%, 102 answers
Needs met93.8%likely range 79.4% to 98.4%, 124 answers86.4%likely range 69.4% to 94.7%, 107 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months95.0%likely range 90.8% to 97.3%, 180 patients89.3%likely range 83.8% to 93.2%, 169 patients
Children at 18 months93.0%likely range 87.6% to 96.2%, 143 patients87.3%likely range 81.7% to 91.4%, 181 patients
Children at 5 years91.3%likely range 86.3% to 94.6%, 184 patients90.5%likely range 85.7% to 93.8%, 210 patients
Women aged 25 to 4963.2%likely range 61.6% to 64.8%, 3,481 patients76.8%likely range 75.3% to 78.3%, 3,039 patients
Women aged 50 to 6475.7%likely range 73.6% to 77.7%, 1,655 patients80.7%likely range 78.6% to 82.7%, 1,406 patients
Facts (NHS England, not part of the grade)
Registered patients20,473August 202617,294August 2026
Primary care networkBournville and Northfield PCNBournville and Northfield PCN
Phone01212 0302000121 4781850
Friends and Family Test (its own feedback)No results for June 202691.2% good or very good193 answers, June 2026
Appointments (one month)13,097 in August 2026Same day 50.2%; face to face 47.2%10,633 in August 2026Same day 61.3%; face to face 37.4%
Antibiotic items per STAR-PU (one year)0.77England 0.74, April 2025 to March 20260.85England 0.74, April 2025 to March 2026
GPs (full-time equivalent)17.6 qualified permanent25.9 including trainees and locums1,165 patients per permanent GP12.7 qualified permanent14.9 including trainees and locums1,357 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences