Knowsley · Compare
Colby Medical Centre vs Hillside House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Colby Medical Centre and Hillside House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Colby Medical CentreL36 7XY | Hillside House SurgeryL36 7XY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.8likely range 77.6 to 84.2108 survey answers | 81.1likely range 76.9 to 83.3117 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 82.1%likely range 79.4% to 84.4%, 108 answers | 78.5%likely range 75.2% to 81.5%, 117 answers |
| Access (mean of the two below) | 80.9%likely range 68.4% to 86.7% | 86.9%likely range 75.3% to 89.7% |
| Appointments within two weeks of booking | 90.4%likely range 77.9% to 96.2%, 648 appointments | 96.4%likely range 84.8% to 99.2%, 561 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.8%likely range 82.3% to 87.1%, 103 answers | 69.7%likely range 66.1% to 73.2%, 113 answers |
| Reception and admin team | 88.7%likely range 86.4% to 90.6%, 105 answers | 90.5%likely range 88.0% to 92.5%, 112 answers |
| Having a preferred professional | 59.2%likely range 55.9% to 62.3%, 108 answers | 35.9%likely range 32.4% to 39.6%, 117 answers |
| Seeing your preferred professional | 49.4%likely range 45.1% to 53.7%, 64 answers | 42.7%likely range 36.5% to 49.2%, 42 answers |
| Knowing the next step | 86.2%likely range 83.8% to 88.4%, 105 answers | 84.2%likely range 81.2% to 86.9%, 109 answers |
| Contacting the practice | 87.2%likely range 84.9% to 89.2%, 108 answers | 67.4%likely range 63.7% to 70.8%, 115 answers |
| Wait for an appointment | 67.2%likely range 63.7% to 70.5%, 90 answers | 61.2%likely range 57.1% to 65.1%, 101 answers |
| Being listened to | 84.0%likely range 81.5% to 86.3%, 106 answers | 83.5%likely range 80.5% to 86.2%, 114 answers |
| Care and concern | 86.2%likely range 83.8% to 88.4%, 106 answers | 88.1%likely range 85.3% to 90.4%, 113 answers |
| Confidence and trust | 87.7%likely range 85.4% to 89.7%, 106 answers | 92.3%likely range 90.0% to 94.1%, 113 answers |
| Involvement in decisions | 86.0%likely range 83.4% to 88.2%, 99 answers | 92.8%likely range 90.5% to 94.6%, 108 answers |
| Needs met | 85.2%likely range 82.7% to 87.4%, 105 answers | 90.9%likely range 88.4% to 92.9%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 72.7%likely range 51.8% to 86.8%, 22 patients | 76.7%likely range 59.1% to 88.2%, 30 patients |
| Children at 18 months | 78.3%likely range 58.1% to 90.3%, 23 patients | 77.8%likely range 54.8% to 91.0%, 18 patients |
| Children at 5 years | 65.2%likely range 44.9% to 81.2%, 23 patients | 80.6%likely range 65.0% to 90.2%, 36 patients |
| Women aged 25 to 49 | 64.6%likely range 59.9% to 69.0%, 421 patients | 62.9%likely range 58.4% to 67.3%, 448 patients |
| Women aged 50 to 64 | 65.2%likely range 58.2% to 71.7%, 187 patients | 73.4%likely range 67.9% to 78.3%, 271 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 2,367August 2026 | 2,813August 2026 |
| Primary care network | West Knowsley PCN | West Knowsley PCN |
| Phone | 0151 2443290 | 0151 4894539 |
| Friends and Family Test (its own feedback) | 97.9% good or very good48 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,193 in August 2026Same day 27.9%; face to face 50.5% | 1,042 in August 2026Same day 33.5%; face to face 55.7% |
| Antibiotic items per STAR-PU (one year) | 1.12England 0.74, April 2025 to March 2026 | 0.98England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.0 qualified permanent1.0 including trainees and locums | 1.0 qualified permanent1.0 including trainees and locums2,776 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.