Lewisham · Compare
Clifton Rise Family Practice vs New Cross Centre (Hurley Group)
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Clifton Rise Family Practice’s Practice Grade is clearly higher than New Cross Centre (Hurley Group)’s: its likely range lies wholly above.
Side by side
| Measure | Clifton Rise Family PracticeSE8 4BG | New Cross Centre (Hurley Group)SE14 6LD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.8likely range 81.8 to 87.3110 survey answersClearly higher | 71.1likely range 63.7 to 77.5107 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 81.3%likely range 77.5% to 84.6%, 110 answersClearly higher | 66.9%likely range 56.5% to 75.8%, 107 answers |
| Access (mean of the two below) | 92.9%likely range 87.8% to 95.8%Clearly higher | 80.8%likely range 76.1% to 84.6% |
| Appointments within two weeks of booking | 99.4%likely range 93.7% to 100.0%, 1,060 appointments | 92.2%likely range 87.1% to 95.4%, 2,495 appointments |
| Calls answered by the practice | 86.3%likely range 77.7% to 92.0%, 1,863 callsClearly higher | 69.4%likely range 61.5% to 76.2%, 3,102 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.8%likely range 59.3% to 68.1%, 107 answers | 50.8%likely range 39.9% to 61.5%, 97 answers |
| Reception and admin team | 91.2%likely range 88.2% to 93.5%, 107 answers | 77.5%likely range 67.5% to 85.1%, 103 answers |
| Having a preferred professional | 40.2%likely range 35.8% to 44.8%, 108 answers | 26.6%likely range 18.5% to 36.7%, 107 answers |
| Seeing your preferred professional | 41.5%likely range 34.8% to 48.6%, 47 answers | 17.2%likely range 7.0% to 36.5%, 31 answers |
| Knowing the next step | 79.2%likely range 75.1% to 82.8%, 103 answers | 86.3%likely range 77.0% to 92.2%, 97 answers |
| Contacting the practice | 79.0%likely range 75.0% to 82.5%, 108 answers | 62.2%likely range 51.7% to 71.8%, 105 answers |
| Wait for an appointment | 70.2%likely range 65.5% to 74.5%, 95 answers | 61.0%likely range 49.4% to 71.5%, 88 answers |
| Being listened to | 88.9%likely range 85.6% to 91.5%, 103 answers | 77.9%likely range 67.9% to 85.4%, 103 answers |
| Care and concern | 90.9%likely range 87.9% to 93.3%, 104 answers | 76.7%likely range 66.7% to 84.5%, 103 answers |
| Confidence and trust | 92.4%likely range 89.5% to 94.6%, 101 answers | 87.7%likely range 78.8% to 93.1%, 100 answers |
| Involvement in decisions | 92.4%likely range 89.3% to 94.6%, 96 answers | 88.6%likely range 79.2% to 94.0%, 90 answers |
| Needs met | 93.8%likely range 91.2% to 95.8%, 102 answers | 77.2%likely range 67.0% to 84.9%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 75.8%likely range 59.0% to 87.2%, 33 patients | 88.7%likely range 77.4% to 94.7%, 53 patients |
| Children at 18 months | 60.0%likely range 43.6% to 74.4%, 35 patients | 75.5%likely range 61.9% to 85.4%, 49 patients |
| Children at 5 years | 54.5%likely range 34.7% to 73.1%, 22 patients | 64.7%likely range 51.0% to 76.4%, 51 patients |
| Women aged 25 to 49 | 70.7%likely range 67.5% to 73.8%, 806 patients | 62.3%likely range 60.1% to 64.4%, 1,943 patients |
| Women aged 50 to 64 | 85.0%likely range 81.2% to 88.2%, 400 patients | 81.7%likely range 78.9% to 84.2%, 804 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,178August 2026 | 9,283August 2026 |
| Primary care network | North Lewisham PCN | North Lewisham PCN |
| Phone | 020 30493080 | 020 30492249 |
| Friends and Family Test (its own feedback) | 100.0% good or very good12 answers, June 2026 | 94.3% good or very good87 answers, June 2026 |
| Appointments (one month) | 1,533 in August 2026Same day 56.4%; face to face 25.6% | 3,529 in August 2026Same day 55.0%; face to face 48.2% |
| Antibiotic items per STAR-PU (one year) | 0.55England 0.74, April 2025 to March 2026 | 0.49England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent5.0 including trainees and locums1,437 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums4,835 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.