Wirral · Compare
Civic Medical Centre vs Spital Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Spital Surgery’s Practice Grade is clearly higher than Civic Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Civic Medical CentreCH63 7RX | Spital SurgeryCH63 9JP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.6likely range 76.6 to 88.2119 survey answers | 92.1likely range 89.2 to 93.9112 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 85.2%likely range 75.3% to 91.6%, 119 answers | 95.4%likely range 91.9% to 97.5%, 112 answersClearly higher |
| Access (mean of the two below) | 79.8%likely range 75.5% to 83.4% | 84.1%likely range 79.1% to 87.8% |
| Appointments within two weeks of booking | 79.1%likely range 72.7% to 84.4%, 2,816 appointments | 87.3%likely range 81.4% to 91.6%, 2,559 appointments |
| Calls answered by the practice | 80.4%likely range 74.7% to 85.1%, 4,642 calls | 80.7%likely range 72.7% to 86.8%, 2,488 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.7%likely range 61.6% to 83.0%, 103 answers | 87.4%likely range 82.3% to 91.2%, 107 answers |
| Reception and admin team | 92.8%likely range 84.4% to 96.9%, 116 answers | 98.5%likely range 95.9% to 99.5%, 109 answers |
| Having a preferred professional | 21.8%likely range 13.8% to 32.6%, 118 answers | 35.4%likely range 29.5% to 41.8%, 111 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 56.6%likely range 45.4% to 67.1%, 39 answers |
| Knowing the next step | 93.2%likely range 84.8% to 97.1%, 115 answers | 95.3%likely range 91.7% to 97.4%, 110 answers |
| Contacting the practice | 87.5%likely range 78.0% to 93.3%, 118 answers | 93.8%likely range 89.9% to 96.3%, 110 answers |
| Wait for an appointment | 77.3%likely range 65.7% to 85.9%, 105 answers | 88.0%likely range 83.0% to 91.7%, 106 answers |
| Being listened to | 93.0%likely range 84.6% to 97.0%, 116 answers | 95.1%likely range 91.5% to 97.2%, 112 answers |
| Care and concern | 93.6%likely range 85.3% to 97.3%, 116 answers | 96.3%likely range 93.0% to 98.1%, 111 answers |
| Confidence and trust | 95.7%likely range 88.0% to 98.5%, 114 answers | 98.7%likely range 96.3% to 99.6%, 111 answers |
| Involvement in decisions | 93.7%likely range 85.0% to 97.5%, 108 answers | 98.7%likely range 96.1% to 99.6%, 106 answers |
| Needs met | 92.4%likely range 83.8% to 96.6%, 115 answers | 98.2%likely range 95.5% to 99.3%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.2%likely range 87.2% to 99.0%, 53 patients | 97.8%likely range 88.4% to 99.6%, 45 patients |
| Children at 18 months | 86.4%likely range 73.3% to 93.6%, 44 patients | 100.0%likely range 91.8% to 100.0%, 43 patients |
| Children at 5 years | 91.7%likely range 83.0% to 96.1%, 72 patients | 98.2%likely range 90.7% to 99.7%, 57 patients |
| Women aged 25 to 49 | 74.1%likely range 71.7% to 76.4%, 1,302 patients | 77.7%likely range 74.5% to 80.5%, 743 patients |
| Women aged 50 to 64 | 79.2%likely range 76.6% to 81.6%, 982 patients | 79.7%likely range 75.6% to 83.2%, 428 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,488August 2026 | 4,906August 2026 |
| Primary care network | Healthier South Wirral PCN | Healthier South Wirral PCN |
| Phone | 0151 6456936 | 0151 3344019 |
| Friends and Family Test (its own feedback) | 79.0% good or very good310 answers, June 2026 | 99.1% good or very good230 answers, June 2026 |
| Appointments (one month) | 6,009 in August 2026Same day 39.4%; face to face 56.6% | 2,935 in August 2026Same day 41.5%; face to face 68.2% |
| Antibiotic items per STAR-PU (one year) | 0.93England 0.74, April 2025 to March 2026 | 0.91England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.1 qualified permanent8.8 including trainees and locums1,863 patients per permanent GP | 6.5 qualified permanent9.2 including trainees and locums754 patients per permanent GP |
| CQC rating (a separate source) | Good | Not Rated |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.